Customer Service Assistant

**Customer Service Assistant (Westonaria)**

This position reports to the Store Manager/ Sales Team Leader

**About Clothing Junction**:
Clothing Junction is a leading retail company with a nationwide presence, boasting a network of 240+ stores strategically located across the country. As a customer-centric brand, Clothing Junction places great emphasis on providing exceptional value to its customers. With a diverse range of trendy and affordable clothing options, the company aims to cater to the unique preferences and needs of individuals from all walks of life.

**Purpose**:
Clothing Junction’s purpose is to create exponential value for our people, customer and community. Our expression is reflected in our core values which includes, Quality, Integrity, Empowerment and Sustainability. At Clothing Junction, we provide value to every customer by ensuring high-quality at the lowest price.

**Role Overview**:
The Customer Care Assistant will ensure a high degree of Customer Care within the store whilst maintaining a good, clean and welcoming environment

**Customer care and service**:

- Ensure a welcoming environment for the customer.
- Creating an inspiring environment.
- Ensure that every customer receives great service delivery that starts with a greeting and a smile.
- Conduct administrative duties including; the implementation of markdowns, promotions and effective merchandising.
- To ensure that relevant targets at stores are met and exceeded.
- Implement new merchandise/sales strategies to ensure stores exceed targets.
- To meet and greet shoppers. Report any special need customers to the Store Manager
- To promote discounts and daily in - store specials
- Handing out pamphlets
- Guiding shoppers towards specials
- Assist with back shopping
- To enhance the client shopping experience
- Be The “friendly face” in store to customers
- Give General customer experience feedback to Store Management
- To give clients a heartfelt farewell after their shopping experience
- To assist the elderly when the need arises

**Merchandising**:

- To ensure that delivered stock is unpacked and presented on the shop floor.
- With the assistance of the Store Manager/Sales Team Leader, ensure that all items on display and on the shop floor are priced accordingly.
- Ensure that main tables are stocked accordingly and mannequins are dressed as required.
- Ensure that flat packed garments are neat and tidy with size stickers attached accordingly.
- Ensure that hanging garments are merchandised correctly and size stickers are attached.
- Ensure that markdown and promotion items are correctly merchandised with relevant stickers attached.

**Administrative Functions**:

- Together with Store Manager/Sales Team Leader, ensure store administrative functions are efficiently carried out.
- To be vigilant at all times in order to negate any form of stock losses.
- Attend morning meetings and conduct daily duties accordingly.
- Ensure that daily banking is balanced accordingly, thus negating “shortages” and “overages”.
- Ensure that daily cash collections with the utilized financial service providers are processed and balanced accordingly.
- Ensure that a complete banking report of cash collections is issued to head office.
- Ensure that daily cash-up report is done submitted to Store Manager to report to head office.
- Ensure that daily sales are processed accordingly and proper handling of cash transactions.
- General housekeeping, including mopped floors, clean windows, rubbish bin emptied, parcel counter neat and tidy, changeroom mirrors cleaned, fans wiped/ dusted, etc.
- Specific focus on stock loss prevention.

**Requirements and Competencies**:

- Customer care focused
- Strong interpersonal skills and the ability to take instructions easily
- Ability to deal with difficult customers
- Attention to detail
- Ability to demonstrate excellent communication skills
- Good Relationship building skills
- Grade 12
- Basic arithmetic skills and a good command of the English language
- Advantageous to have retail experience, specifically clothing.

We are seeking a passionate and driven individual to join our team. If you have a passion for fashion and sales, we want to hear from you

**How to Apply**:
**Note**:
Pay: R31,49 - R31,50 per hour

Application Question(s):

- Do you have any retail experience? If yes, how many months/years of experience do you have?
- Do you have a clear ITC / Credit Record?

**Education**:

- High School (matric) (required)

Work Location: In person