Internal Sales Representative

Our client has built its reputation on its ability to offer higher levels of service to its market and customers that is ahead of its competitors. Furthermore it is recognized that the internal sales department is the hub for setting and maintaining service levels in terms of offering the required technical, logístical and commercial expertise to existing and potential customers. In order to achieve the objective of maintaining, if not lifting, the levels of service offered by the company. It requires highly trained and motivated internal sales personnel with technical and commercial skills for the execution of these internal sales functions.

The successful incumbent will have completed Matric and have a minimum of 2-5 years’ experience as a trade counter / front counter sales position.

Position details:
Day to day sales administration
Responsible to ensure:
All incoming calls are promptly attended to.
Accurate technical information is disseminated.
Offers and quotations are promptly prepared in terms of laid down departmental guide lines.
All incoming orders are accurately entered into the company informatic system.
All requests for credit are pre-approved & properly documented

Customer Service Levels
Responsible to ensure:
All sales work is completed as far as possible on a real time basis. Sales calls are handled with a positive and proactive approach.
COD business is properly managed.
All outstanding jobs are reviewed on a daily basis and late jobs are followed up with the respective logistics, production and operational departments.
Procedures for communicating late jobs directly to customers are strictly adhered to.
Non-conforming jobs are logged for both quantitative and qualitative analysis. Customer complaints are politely handled and actively followed up.

Sales Development
Responsible to ensure:
Incoming leads & enquiries are logged for proper follow up.
Where applicable sales leads are forwarded to the responsible sales engineer.
Key Account Customer accounts are protected.
Internal sales activities are accurately relayed in weekly sales meetings.
Systems are maintained for the proactive canvassing of business by internal sales.
That new sales processing systems as developed from time to time are implemented.

Information & Reporting
Responsible to ensure:
That all data is accurately logged into the system.
That existing data information is reviewed & updated to take account of changes.
That sales data is properly recorded for accurate historic sales reporting.

Pricing
Responsible to ensure:
That pricing is managed in terms of the Company’s and branch customer pricing matrix.
That the integrity of pricing is maintained in relation to end users resellers & distributors.
That pricing of large telephonic enquiries is handled pro-actively and where applicable referred to management.

Local Buy outs
Responsible to ensure:
That as far as possible the most competitive prices are obtained. That policies for the mark up of bought out items are adhered to.
That purchase orders are properly controlled and approved.
That all bought items for direct resale are entered onto the informatics system.

General
To assist with periodic stock counts.
To carry out afterhours standby duty in terms of the standby duty roster.

Location (country, city): Johannesburg, Gauteng

Job Qualifications, Skills & Experience:
National Senior Certificate / Matric / Grade 12 Certificate (Completed).
Minimum of 2-5 years’ experience a trade counter / front counter sales position.
Experienced in the handling of customers (Customer Collaboration).
Computer literate.
Thorough and accurate.
Good command of English plus at least one other official language.
The ability to cope with a diversity of tasks in a high pressure environment.
Basic Power Point, MS Word and MS Excel skills.
Excellent communicator with a strong sense for urgency.
Critical Success Factors for the Position
The understanding and passion of offering high levels of customer service.
A clear understanding of the logístical and production processes in order that delivery times are respected and adhered to.
The ability to support both internal and external sales personnel.
A clear understanding of the company’s SAP and Salesforce informatic systems and information requirements.
An understanding of the quality management system as a whole and its impact on sales functions.

Company Description:
Distributor and services provider of world class power transmission.

**Job Types**: Full-time, Permanent

**Experience**:

- trade counter / front counter sales: 2 years (required)