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Product Support Manager Axxis

3 weeks ago

Gauteng, South Africa Omnia (Pty) LTD Full time

**Overview**:
The main purpose of this role is to conduct and manage product, field and client support of AXXIS detonator products. Facilitate training of new clients on the use of the AXXIS products. Conduct assessments on trainees up to certification. Responsible to ensure that all the requirements of the OSH Act, and statutory prescriptions (at a minimum) are met on the site. Presenting of the current product to new clients, customer-focused, strong interpersonal skills, analysis and ability to troubleshoot.

**Qualifications**:

- Certificate in Explosives Management Systems
- Surface Rock Breaking Certificate (blasting licence)
- Assessor certificate
- Degree or diploma in Explosives Management Systems

**Experience**:

- 5 years of demonstrated experience electronic blasting systems management
- 2 years of mining experience including mining, blasting, blast auditing and reporting.
- Previous experience as a facilitator and assessor

**Duties**:

- Enhancing service delivery.
- Planning and organizing to meet orders on blasting equipment
- Monthly report to BME management and Mines regarding support and training.
- Training of mine personnel.
- Assessments of trainees up to certification
- Implementation of AXXIS initiation system to new clients.
- Client support related to the AXXIS products
- Investigate product-related issues regarding quality, failures and performances
- Ensuring the correct procedures are followed regarding AXXIS SOP’s
- Responsible to ensure that all the requirements of the OSH Act, and statutory prescriptions (at a minimum) are met on the site.
- Presenting of the current product to new clients.
- Interacting and liaising with customers daily.

**Job Competencies**:

- Adhering to Principles & Values
- Planning and Organising
- Problem Solving
- Good communication skills
- Coping with Pressures and Setbacks

**General**: