Collections: Debt Review Administrator

**Who are we?**

Sanlam Personal Loans (SPL) was established 23 years ago and is now part of a newly established Sanlam Fintech business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast and learning forward. Our aim is to provide a work environment where employees can accelerate the development of their ideas and bring innovation to market; at the same time provide a compelling career and development proposition that will enable them to realize their dreams.

**What will you do?**
- This role resides in Diep River, Cape Town and reports to Collections Team Leader. The Collections Debt Review Administrator manages a debt review portfolio and ensures all legislative and compliance requirements are achieved. The incumbent does this by maintaining compliance requirements such as Debt Collectors Act, National Credit Act of 2005 and the National Credit Amendment Act of 2014.

**Role Responsibilities**
- Manage the EDC relationship to ensure they fulfil all required actions.
- Ensure Debt Review portfolio is managed effectively, and all required tasks are completed at quality standards and within turnaround time.
- Ensure account level actions are taken on system to maintain accurate workflow.
- Ensure all debt review documents are received and processed where applicable.
- Ensure restructures are completed.
- Ensure the EDC’s perform at the agreed upon levels.
- Ensure commissions are paid and invoices signed as per the DOA.
- Ensure reports are created, updated and tracked to ensure the optimal performance
- Ensure queries are resolve within turnaround
- Manage the reckless lending and affordability assessment process, and ensure all assessments complies with all NCA (National Credit Act) requirements and QA standards.

**What will make you successful in this role?**
- Strong Knowledge of Debt Review Process(Understanding Debt Review Legislation)
- Experience of Induplum, Prescription and Mora Interest.
- Attention to Detail(Accurate Record Keeping)
- Recoveries experience of 2 or more years.
- Problem-Solving Abilities
- Excellent communication skills, both written and verbal.
- Excellent Time Management
- Good knowledge about the product.
- Target driven.
- Good risk awareness and understanding of legislative requirements.
- The ability to navigate systems.
- Team work.
- Continuous Learning(Staying Updated: Laws around debt review)

**Qualifications and Experience**
- Matric / Grade 12 or international equivalent industry relevant training courses.
- Min 2 year's experience in a contact centre environment.
- Min 2 years experience in a similar role.

**Knowledge and Skills**
- Advanced Excel
- PowerPoint.
- SQL - advantageous.
- Attention to detail.
- Strong knowledge in the contact centre environment.
- Knowledge of the financial service and personal loans industry.
- Influencing skills.
- Literacy and numeracy skills.
- Interpersonal skills.

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

**Turnaround time**

**Our commitment to transformation**

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.