Delivery Support Agent

4 days ago

Cape Town, South Africa Engen Full time

**Grade: FM**:
**Location: Cape Town**:
**Who You Are**:

- You have excellent time management skills
- You have outstanding numeracy and problem-solving skills
- You have strong written and verbal communication skills
- You are passionate about improving the sustainability and social responsibility of our business
- You are equally comfortable and love negotiating with suppliers
- You have a positive, team-oriented mentality and highly collaborative.
- You have an awareness of macro-economic fuels environment

**What you'll be doing**:

- Inbound and Outbound Call queries: End to end query management within SLA, and logged in CRM accordingly
- Shipment creation and changes in line with HSEQ Offloading Rules and Weighbridge Calculator, cost efficiency
- Collaboration with internal stakeholders to ensure successful execution of schedules and escalating deviations from plan whilst ensuring stakeholders are communicated to Communicate to Customers and Sales deviations from plan
- Reporting to internal Stakeholders
- Preventative and post event returns follow up
- Performance reporting
- Investigating queries and deviations
- Ad hoc support on planning/scheduling
- Shift role which is aligned to Depot operations.

**What you'll have done before**:

- NQF Level 6 or,
- 3 Years experience in a scheduling environment
- 5 Years Customer experience

**Exciting Challenges you might face in the role**:

- Continuously find solutions to delivery problems while successfully balancing service and cost elements.
- Consistently perform at a in line with delivery control KPI requirements
- Perform consistently in a pressurized 24/7 environment.
- Operate effectively in an ever-changing, dynamic and agile business environment

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