Delivery Execution Agent

We Go Places How about you?
Immediate Superior: Secondary Transport Manager Job Grade: 7 Location: Tygervalley Function: Supply Chain Sub Function: Customer Services and Logistics Type of Contract: Permanent Reference Number: 137083 Closing Date: 23/05/2025

Applications are invited for a Delivery Execution Agent position in our Secondary Transport team based at Tygervallley (The Hive).
This person will report to the Secondary Transport Manager responsible for the execution of the daily secondary operations delivery plans whilst ensuring continuous communication between all the relevant internal and external stakeholders.

Key Performance Areas would include, but are not limited to:
Strategic & Financial Results
- Drive productivity and cost effectiveness with daily operations in load planning
- Ensure operational execution of daily delivery plans in line with productivity performance requirements.

Operational Results
- Manages daily delivery planning and delivery execution activities for assigned Depots including reporting and data management (master data).
- Track delivery plan execution with designated vehicle tracking system (DRM).
- Update and distribute daily delivery plan exception reports and distribute to relevant Depots and Planning teams.
- Compile month end reports based on planning specific metrics and monthly efficiencies by Depot.
- Provide monthly feedback on performance against operational and customer service objectives.
- Provide back up to the Transport Planners.
- Execute all deliveries within operational performance requirements, as per the daily load plan.
- Manage all delayed and missed deliveries with relevant Depot Teams and communicate.
- Optimise customer TAT through regular engagement between customer receiving departments.
- Daily load plan exception reports updated and distributed to relevant Depot and Planning

Customer & Relationship Results
- Build effective relationships with external and internal stakeholders
- Professional communication, behaviour and actions to achieve credibility, trust and respect with internal and external stakeholders.
- Conduct all mandatory stakeholder engagement and pro-actively initiate additional
- communication when required.
- Frequent communication throughout each delivery day to manage execution of the daily load plan
- Review of previous day's load plan execution with Depots
- Monthly feedback on overall load plan performance and SLA adherence to Depots/Regions

Innovation & Improvement Results
- Continuously review systems and process to improve efficiency and cost savings
- Develop new and improved ways that reduce effort, cost and time or improve understanding, alignment and execution
- Participate in any process improvement projects that may be allocated from time to time.

Leadership Results
- Take responsibility for own development and contribute to team effectiveness
- Displaying Heineken beverages values
- Conduct regular one on ones with Transport Planners, 360 values score feedback, IDP and annual performance management reviews conducted
- Support a high-performance culture and a climate of employee engagement and growth
- Take responsibility for personal improvement and skills development

Competencies
- A 3-year Diploma and or bachelor’s degree, preferably in Logistics.
- Minimum of 2 years route planning.
- Routing and Scheduling system, vehicle tracking and telematics experience advantageous.
- Working Knowledge of SAP R3, Roadshow, TMS systems experience
- Demonstrates proficiency in the following functional competencies:

- Business Partnering - Understands the business drivers interactions of the organisation.
- Customer service - Utilise performance monitoring to check the satisfaction level matches
- that promised.
- Secondary Operations: Logistics - Basic understand of the value chain of warehousing and delivery.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.