Operations Consultant
4 days ago
What Will Be Your Role And Responsibilities?
IT experience delivering operations support services
Strong analytical and problem-solving skills with a high attention to detail
Provide Production Support (IT) for all BMW Plants outside of Germany
Be the telephone call receipt of IT incidents related to production issues
Pre-qualify IT-incidents and classify additional relationships
Fix incidents in IT systems in accordance with User manuals
Monitor IT system error messages and process accordingly
Provide guidance throughout the Incident management processes
Initiate the IT escalation process, when required
Serve as an “Information channel” for Management and end-users
Work shifts as part of a team providing 24 x 7 x 365 support
**Essential Skills Requirements**:
Fluent Business English (Verbal & written)
Fluent Business German (Verbal & written)
**Advantageous Skills Requirements**:
Information Technology Qualification (Advantageous, but not a pre-requisite)
Which Qualifications/Experience Do We Need For The Role?
Two years IT related working experience
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