Consultant

3 days ago


Midrand, South Africa AdaptIT Full time

**Listing reference**: adapt_000236

**Listing status**: Online

**Position summary**

**Industry**:IT & Internet

**Job category**:IT-Training

**Location**:Midrand

**Contract**:Permanent

**EE position**:No

**About our company**
- Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.

**Introduction**
- EasyRoster is seeking an experienced Consultant to provide functional and technical support, conduct training sessions and consultations to EasyRoster customers.

**Job description**

**PRIMARY RESPONSIBILITIES FOR THE ROLE**

**Customer Training, Delivery & Adoption**
- Analyse customer feedback after training sessions and track engagement rates and product usage statistics.
- Ensure the full utilisation of purchased products, as well as significantly improve the overall client experience with our software.
- Maintain a high level of collaboration with other teams to ensure a consistent, positive user experience across all touchpoints.
- Provide functional and technical support to existing customers.

**Minimum requirements**

**Education, desired skills and experience requirements**
- Completed matric.
- Knowledge of EasyRoster would be an advantage.
- Knowledge of the Security industry would be a distinct advantage.
- Previous experience of training people would be a distinct advantage.
- Very strong verbal and written communication skills.
- Strong presentation skills, with the ability to engage both technical and non-technical audiences.
- High level of professionalism.
- Well-developed problem-solving skills.
- Mature individual with high level of emotional intelligence.
- Proven ability to excel under pressure in a very busy environment.
- Problem-solving and analytical skills.
- Good knowledge on the Microsoft Windows environment.
- Excellent people skills to interact with staff, colleagues and cross-functional teams, and third parties.



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