Operations & Service Consultant (G2112)

4 days ago

Midrand, South Africa Mediro ICT Full time

What Will Be Your Role And Responsibilities?

Solving and assisting with permission issues on the platform

Executing standard service requests (service user lifecycle etc.)

Operating platform specific ops projects (no code changes)

Owning the Customer Experience (close collaboration with business departments)

Taking the BMW Platform User Documentation to the next Level

Compiling of user and operational manuals

Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base

Enhancing and editing process documentation

Ability and willingness to coach and give training to fellow colleagues and users when required

Close collaboration with 3rd Level Support/Development and SaaS vendor teams

What Do We Offer You?

Cutting edge global IT system landscape and processes

Flexible working of 1960 hours in a 12-month period

High Work-Life balance

Remote / On-site work location flexibility

Affordable BMW Group vehicle promotions (buying or leasing options available, terms and conditions apply)

Highly motivating, energetic, and fast-paced working environment

Modern, state-of-the-art offices

Dynamic Global Team collaboration

Application of the Agile Working Model Methodology

**Essential Skills Requirements**:
IT Service Management (according to ITIL), 2nd Level Support

High Customer Orientation

Strong understanding of Problem, Incident and Change processes (PIC)

Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)

Precise and diligent execution of ops processes

Working OnCall Duty

**Advantageous Skills Requirements**:
Mindset of Continuous Learning (highly complex software stack with changing features)

Proactive in Communication

Understanding Python

Which Qualifications/Experience Do We Need For The Role?

Relevant IT / Business degree or Equivalent experience

Minimum 5 years experience in Operations

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