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Head of Implementations

3 weeks ago


Cape Town, South Africa Career Connection Full time

**You will be accountable for**:

- Developing & growing team of currently 3 Implementation Managers
- Daily management & assuring of IM KPIs
- Identifying & capturing opportunities to improve IM processes
- Implementing & maintaining DAP
- Assuring best collaboration with Sales, CS & Product teams
- Providing operational support & backup for IMs
- Evaluations with newly onboarded clients
- All implementation phases completed within set timeframes
- Minimum average Adoption Score met
- Implementations per month per IM optimal & aligned with sales
- Upsell targets met

**Salary**: R40,000.00 - R50,000.00 per month

Application Question(s):

- How many years experience do you have as an implementations manager