Regional Delivery Implementation Head

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

**What's the opportunity?**

The Regional Implementation Head - MEA/ APAC is a senior leadership position responsible for overseeing the successful execution of client implementation and delivery projects within the payments industry across the MEA and APAC regions.

As a member of the Delivery Leadership team, this leader will help define and drive the global delivery strategy. This role will lead a regional team of Delivery Implementation Managers, fostering a culture of excellence, accountability, and continuous improvement; build scalable frameworks, and act as the main driver of operational excellence in merchant go-lives. This role ensures that all projects align with the company's strategic objectives, meet quality standards, and are delivered on time and within budget.

This role requires a mix of **strategic leadership, executional rigor, and stakeholder management**, with the ability to work cross-functionally across Product, Tech, Legal, Compliance, Regulatory, Finance, Operations, and Customer Success.

**What will I be doing?**:

- Define and own the regional Delivery Implementation strategy, aligning with regional commercial, product, and operational priorities and client priorities
- Support the development of scalable frameworks, playbooks, and tools for delivering complex payment solutions to enterprise merchants.
- Support the development, adhere to and maintain global standards for implementation quality, timelines, and documentation.
- Management, lead, mentor, and grow a high-performing regional delivery team consisting of Delivery Implementation Managers across different markets.
- Set and monitor KPIs around time-to-live, delivery velocity, customer satisfaction, and internal process adherence.
- Ensure that the regional delivery teams are effectively resourced, enabled, and aligned to execute implementation plans across verticals.
- Act as a senior escalation point for complex delivery issues and ensure alignment across key internal stakeholders (Product, Engineering, Compliance, Treasury, and Customer Success).
- Coordinate feature-readiness with Product/Tech and commercial handoff with Sales/Pre-Sales.
- Drive operational readiness for launches, including risk, tax, regulatory, and partner dependencies.
- Stakeholder Engagement: Act as one of the primary liaisons between clients, internal teams, and senior leadership, ensuring clear communication and alignment of objectives.
- Risk Management: Identify potential risks and implement mitigation strategies to minimize the impact on project delivery.
- Performance Monitoring: Develop and monitor key performance indicators (KPIs) to assess project outcomes and team performance.
- Implement structured project governance, status tracking, and escalation models.
- Promote and continuously improve the Delivery Toolkit (e.g., MPAD, playbooks, templates, and process documentation).
- Champion automation, efficiency, and data visibility across the delivery lifecycle.
- Support strategic merchant onboarding by driving successful launches, delivering quality solutions, managing expectations, maintaining high satisfaction levels/and addressing client concerns promptly.
- Collaborate with clients and partners to understand business needs and adapt delivery plans accordingly.

**What skills do I need?**:

- 8+ years in n implementation, delivery, or onboarding in payments, fintech, SaaS, or enterprise tech within the payments or fintech industry, with at least 2 years in a leadership role overseeing regional operations/ managing multi-region or global
- Strong understanding of integration models (API, hosted, hybrid) and delivery methodologies (Agile/Waterfall).
- Excellent project management, problem-solving, and stakeholder communication skills.
- Strong leadership and team management abilities.Excellent strategic planning and organizational skills.
- Proficient in project management methodologies (e.g., Agile, Scrum) and tools (e.g., Jira).
- Proficiency with organizational tools and CRMs (e.g., Excel, Hubspot, Monday)
- Exceptional communication