Front Office Manager

2 weeks ago

Hermanus, South Africa The Roberts Connexion Full time

The purpose of the position is to ensure that guests receive a heart-warming welcome and to coordinate all front office activities, reservations, and guest services. LIVE OUT Position

**Minimum Experience and Qualification Required**:

- Grade 12
- Post matric hotel school qualification would be advantageous.
- 3-5 years’ experience in a five-star property
- Good knowledge of OPERA hotel management system
- Proficiency in English (oral and written)
- Good knowledge of MS Office, particularly Excel and Word
- Good organizational and multitasking abilities
- Computer literacy
- Excellent communication skills
- Good numeracy skills
- High level of English proficiency
- Must be motivated, enthusiastic, and energetic.
- Must be a team player, with a positive attitude.
- Must be willing to work shifts.
- Must be able to work under pressure.
- Own transport preferable

**Key Performance Objectives**:

- Supervise and control all Front of House areas to the standards laid down by the Company, maximizing revenues and profits to agreed budgetary limits.
- Ensuring that all duties and responsibilities carried out in Front Office are in line with Front Office SOP and this is adhered to at all times.
- Ensuring that all charges are correctly entered on the guests bill and that this is up to date at all times.
- To carry out or ensure that regular on-the-job-training is taking place to agreed standards.
- To act as Duty Manager when required
- Ensuring accurate and timeous submission of all reports and administrative work
- To prepare and submit on the required format annual budgetary information as required.
- To monitor trends within the industry and make suggestions howe these could be implemented.
- Train, supervise and support office staff, including receptionist and duty managers.
- Schedule shifts
- Ensure timely and accurate guest service.
- Ensuring the front desk provides a professional and friendly service for guests.
- Dealing with guests, including handling complaints when they come to the desk.
- Troubleshooting emergencies and liaising with other departments

**Job Types**: Full-time, Permanent

**Salary**: R25,000.00 - R27,000.00 per month

Ability to commute/relocate:

- Hermanus, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate (required)

**Experience**:

- 5* Front Office: 3 years (required)

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