Soft Skill Trainer

3 days ago

Century City, South Africa SCRUFF Full time

**Company Description**:
**WNS (Holdings) Limited (NYSE: WNS)**, is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

The purpose of the Voice and Communications Trainer is to deliver on the required training needs identified for the assigned operational business units.
- Drive the communications needs analysis for Floor Support Teams for on-time and quality delivery
- Manage Trainee competency and quality
- Conduct TNI & TNA to program the modules as per the process needs
- Conduct TNI through floor interventions
- Pre-Process Training for New Hire batches and control absenteeism and attrition during this time
- CSAT support and management through Agent Skill Mapping and development
- Conduct Business Quality management end to end with coaching and feedback
- Content revision and creation
- Analyse and identify internal/external customer requirements through data analysis and use training as a tool to resolve issues. Report accurate statistics
- Consistently achieve or exceed quality training and targets
- Conform to company and client security requirements

**Assessment**:Assessments must be completed for all training events; Remedial support must be provided to all delegates prior to re-assessment;
**Administration**:Capture learner records in line with business units requirements: Complete Annual Training Reports; Complete delegate attendance registers;
**Knowledge, skills and attributes required**:

- High proficiency in delivering impact training and facilitation;
- Strong planning, organizing and time management skills;
- High proficiency in verbal & written English;
- Strong communication and interpersonal skills;
- High attention to detail and accuracy;
- Exceptional administrative skills;
- The ability to work within a team;
- Self-motivated;
- Self-manageable;
- Strong customer service orientation;
- Proactive.

**Qualifications**:
**Experience required**:

- 1+ years ‘ Energy and Utilities customer service call center experience
- 2+ years’ experience in Learning & Development;
- Training, coaching and mentoring experience;
- Computer literacy at intermediate level (MS Office).
- CELTA Certification an advantage

ODEDTP Qulaification is required

**Additional Information**:
This is a night shift environment and working these hours are job inherent
- **Required Skills**:
- Computer literacy (Essential).
- Critical thinking, analytical, project management.
- Neutral accent with excellent verbal and written English communication skills (Essential)

  • Administrator - Global Audit & Assurance Service

    3 days ago

    Century City, South Africa Mazars Careers Full time

    An opportunity exists in the Global Training team of the Assurance Division of Mazars; an international professional services firm, based at Mazars House in Century City, Cape Town. Must be a team player and have the ability to operate in a high-pressure environment. **Duties and Responsibilities**: - Global training webinars: - assisting in planning...

  • Trainer - South Africa

    3 days ago

    Century City Drive, Cape Town, WC, South Africa WNS Global Services Full time R104 000 - R208 000 per year

    Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Brand Ambassador

    2 weeks ago

    Century City, South Africa Moonspin PTY LTD Full time

    **Purpose of Role**: We are looking for a motivated Brand Ambassador with excellent soft skills and a positive attitude to ensure player satisfaction. Your main goal is to bring our casino brands to the next level by growing the business and brand loyalty. **Duties and Responsibilities**: - Aligning with our licensee and providing reports and feedback -...

  • Bookkeeper - Century City

    1 week ago

    Century City, South Africa Lizana Business Services (Pty) Ltd Full time

    **BOOKKEEPER - Century City** A firm of Chartered Accountants based in Century City requires the services or a Bookkeeper to balance sheet. **Qualification** - Matric / Grade 12 - Relevant tertiary qualification advantageous **Skills and Experience** - Must have minimum of 3 years bookkeeping experience in processing, analysing and capturing cashbook,...

  • Bookkeeper - Century City

    2 weeks ago

    Century City, South Africa Lizana Business Services (Pty) Ltd Full time

    **BOOKKEEPER - Century City** A firm of Chartered Accountants based in Century City requires the services or a Bookkeeper to balance sheet. **Qualification** - Matric / Grade 12 - Relevant tertiary qualification advantageous **Skills and Experience** - Must have minimum of 3 years bookkeeping experience in processing, analysing and capturing cashbook,...

  • IT Audit

    1 week ago

    Century City, South Africa Forvis Mazars Full time

    **Forvis Mazars** is currently recruiting a motivated individual to join our **IT Audit Department** within the **Audit and Advisory** function in the role of **Data Analyst**. - Receive customised data analytics training, both theoretical and practical (on-the-job) - Participate in soft skills development programmes - Be paired with a mentor for ongoing...

  • Africa Field Tech Trainer

    2 weeks ago

    City of Johannesburg Metropolitan Municipality, South Africa Acuity Consultants Full time

    An environmental conservation organization is seeking a Technical Trainer based in Johannesburg. This role will require bilingual training in French and English, extensive travel across parks in Africa, and strong communication skills to support technology adoption among field teams. The ideal candidate will possess a tertiary qualification and be...

  • Programme Manager

    7 days ago

    Century City, South Africa Methys Group Full time

    **The French South African Tech Labs is an incubator and accelerator for French and South African tech start-ups.** **FSAT labs is a non-profit organization that receives financial support from Methys, The French Embassy and Seda to support aspiring entrepreneurs in the development of their business ideas, establishment of the businesses, and the growth...

  • Fraud Floor Manager

    3 days ago

    Century City, South Africa Moonspin PTY LTD Full time

    Moonspin is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. We hire experienced top talent...

  • Fraud Floor Manager

    1 day ago

    Century City, South Africa White Hat Gaming Full time

    Moonspin is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. We hire experienced top talent...