Trainer - South Africa

5 days ago

Century City Drive Cape Town WC South Africa WNS Global Services Full time R104 000 - R208 000 per year
Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.

 Key responsibilities:

Training Delivery: Conduct new starter training as well as refresher, up-skilling and cross skilling training;

Assessment: Assessments must be completed for all training events; Remedial support must be provided to all delegates prior to re-assessment;

Administration: Capture learner records in line with Ucademy requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix.

Knowledge, skills and attributes required:

  • High proficiency in delivering impact training and facilitation;
  • Strong planning, organizing and time management skills;
  • High proficiency in verbal & written English;
  • Strong communication and interpersonal skills;
  • High attention to detail and accuracy;
  • Exceptional administrative skills;
  • The ability to work within a team;
  • Self-motivated;
  • Self-manageable;
  • Strong customer service orientation
  • Proactive.
Qualifications
  • 1+ years' experience in Insurance industry essential
  • 1+ years' experience as a trainer;
  • Training, coaching and mentoring experience;
  • Train the Trainer, Accessor and Moderator (advantageous)
  • Computer literacy at intermediate level (MS Office).
Additional Information

Afternoon and night shifts – Monday to Sunday (rotational shifts)

Candidates are required to have fibre or live in a fibre enabled area.

  • PeopleCert Certified Trainer

    1 week ago

    Western Cape, Remote, South Africa Talent Shore Full time R10 000 - R60 000 per year

    Location: Remote (South Africa) Engagement: (Could include international travel to North America - A Passport would b good to have) Trainer posts are only a few days at a time/ as and when training is needed - this isnt a full -time role Overview: We are hiring a PeopleCert -accredited PRINCE2 Trainer to deliver professional training to individuals preparing...

  • PeopleCert Certified Trainer

    1 week ago

    Western Cape, Remote, South Africa Talent Shore Full time R350 000 - R550 000 per year

    Location: Remote (South Africa)Engagement: (Could include international travel to North America - A Passport would b good to have) Trainer posts are only a few days at a time/ as and when training is needed - this isnt a full -time role Overview: We are seeking an experienced PeopleCert Certified Agile Project Management Trainer to deliver high -quality...

  • ITIL Certified Trainer

    1 week ago

    Western Cape, Remote, South Africa Talent Shore Full time R200 000 - R500 000 per year

    Location: Remote (US Hours - Remote from South Africa)Engagement: (Could include international travel to North America - A Passport would b good to have) Trainer posts are only a few days at a time/ as and when training is needed - this isnt a full -time roleOverview: We are looking for an experienced ITIL Certified Trainer (PeopleCert) to deliver ITIL...

  • Microsoft Certified Trainer

    1 week ago

    Western Cape, Remote, South Africa Talent Shore Full time R1 000 000 - R1 500 000 per year

    Location: Remote (US Hours - Remote from South Africa)Engagement: (Could include international travel to North America - A Passport would b good to have) Trainer posts are only a few days at a time/ as and when training is needed - this isnt a full -time role Overview: We are seeking a Microsoft Certified Trainer (MCT) specialising in Data & AI to train...

  • Operations Trainer

    5 days ago

    Main Road, Cape Town, WC, South Africa WNS Global Services Full time R45 000 - R55 000 per year

    Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Senior Trainer Cape Town, South Africa

    3 weeks ago

    Cape Town, South Africa TTEC Full time

    Senior Trainer TTEC is seeking a seasoned Senior Trainer to join our Customer Management Services team! Every day, we interact with 3 / 5 million customers, providing support in more than 80 countries and in 50 languages across social, mobile, digital, and face‑to‑face channels. The Learning and Development team prepares our associates for those...

  • Operations Trainer

    5 days ago

    John Vorster Drive, Centurion, GP, South Africa WNS Global Services Full time R250 000 - R400 000 per year

    Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • It Technician, Emi South Africa

    3 weeks ago

    Cape Town, South Africa Emi South Africa Full time

    Engineering Ministries International (EMI) is a Christian non‑profit made up of architects, engineers, surveyors, and construction managers who value Design, Discipleship, and Diversity. Our worldwide mission is to develop people, design structures, and construct facilities which serve communities and the Church—facilities like hospitals, schools, water...

  • Electrical Engineer, EMI South Africa

    4 weeks ago

    Cape Town, South Africa Emi South Africa Full time

    Location EMI South Africa Commitment Full Time Compensation This opportunity is a support-based, self-fund-raised position. I'm interested EMI South Africa is looking for an electrical engineer to join our team in Cape Town. The qualified person will assist our office by providing electrical engineering input on projects across Southern Africa. The South...

  • Electrical Engineer, Emi South Africa

    2 weeks ago

    Cape Town, South Africa Emi South Africa Full time

    Location EMI South Africa Commitment Full Time Compensation This opportunity is a support-based, self-fund-raised position. I'm interested EMI South Africa is looking for an electrical engineer to join our team in Cape Town. The qualified person will assist our office by providing electrical engineering input on projects across Southern Africa. The South...