Insurance Risk Co-ordinator
1 week ago
**Listing reference**: track_001408
**Listing status**: Online
**Position summary**:
**Industry**:IT & Internet
**Job category**:Insurance Management and Administration
**Location**:Randburg
**Contract**:Permanent
**Remuneration**:Market Related
**EE position**:Yes
**Introduction**:
**Job description**:
**Key roles and responsibilities**:
- Provide TFS Product training and assist with onboarding of new staff.
- Perform refresher training sessions and setting up of product knowledge assessments.
- Manage the QA compliance assessments process by escalating feedback to staff and management.
- Weekly and monthly reporting to staff, supervisors, and managers.
- Perform compliance checks on calls and written communication.
- Call centre visibility and real-time compliance checks.
- Managing the customer survey process.
- Capturing of complaints, monitoring, and actioning of trends.
- Engage, and provide steer and guidance, to supervisors and managers across the business.
- Identify risk and training needs.
- Implementing new processes to proactively mitigate, manage, and correct risks that are identified.
- Ongoing guidance, and support to contact-centre staff regarding financial services products.
**Minimum requirements**:
**Qualifications, experience, and competencies required**:
- Matric Certificate
- Short-term insurance qualification or recognised relevant qualification as per FSCA’s Fit and proper requirements or in the process of obtaining.
- RE 5.
- RE 1, or to be obtained in 1 year.
- Experience engaging with stakeholders at all occupational levels.
- 1 years’ training and presentation experience.
- Results and action orientated.
- Ability to work under pressure.
- Solutions focused.
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