Executive Housekeeper

**Company Description** **"Why work for Accor?"** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS** To assist in managing the Housekeeping and Laundry Department ensuring that all guestrooms, public and back of the house areas (excluding kitchen areas) are well-maintained and cleaned. To train all supervisors and housekeeping employees according to standards and consistently deliver excellence of service by providing guests and employees a safe and orderly environment, ensuring that product and service standards are adhered to by an empowered Housekeeping and Laundry Team. **Responsibilities** - To promote a helpful and professional image to the Customer with full cooperation when requiring assistance, ensuring a prompt, caring and helpful attitude. - To strive and anticipate the customers needs whenever possible to enhance quality service, and in turn enhance customer satisfaction. - To give full cooperation to any employees requiring assistance in a prompt, caring and helpful manner. To be flexible in assisting around the Hotel in response to the business and customer needs. - To maintain regular and effective communication with the Team. Also, attend Hotel Meetings when required. - Together with the Director of Operations/ Rooms Division Manager to develop and maintain quality training and coaching in a systematic and professional way to ensure consistent delivery of the product service standards. - Together with the Director of Operations/ Rooms Division Manager to manage the recruitment of employees scheduling and planning of departmental rosters, departmental orientation employees and training schedules. - To assist in creating an environment which promotes employees’ morale that encourages employees to have pride in their department and their skills ensuring maximum efficiency. - Together with the Director of Operations/ Rooms Division Manager to appraise employees at least every six months, identifying developmental needs from employees’ appraisals ensuring maximum support received. - Together with the Director of Operations/ Rooms Division Manager to address development needs identified from appraisal and to maximize areas of strength. - To deliver Departmental Service Standards aligned to ACCOR Brand Standards. - To help control operating costs within the standards set under the direction of the Director of Operations/ Rooms Division Manager. - To identify and report hazards and maintenance requirements in the workplace and follow through with your Director of Operations/ Rooms Division Manager and/or other Heads of Department to ensure no defects. - To comply with statutory and legal requirements for fire, health and safety within your department. Check that members of your Department are also aware of these requirements and are working in accordance to them. - Communicates to employees the importance of meeting customer as well as regulatory & statutory needs. - Ensures the availability of resources to carry out all tasks. - Ensures customer requirements are determined and met. - Actively promotes an awareness of customer requirements throughout the organization. - Ensures that responsibilities and authorities are defined and communicated within the organization. - Ensures appropriate communication processes are established. - Determines the necessary competence for employees and provide training or other actions to satisfy these needs. - Ensure that employees are aware of the relevance and importance of their activities and how they contribute to the department objectives. - Understands and is aware of all fire and safety procedures. **Administration** - Ensures that all department reports and correspondence are completed punctually and accurately. - Ensures proper control of the keys allocated to the housekeeping department. - Ensures proper handling and control of lost and found. - Ensures proper requisitioning and controlling of supplies. - Ensures proper assignments of work to housekeeping employees. - Ensures effective control of linen (receiving, recording and storage) - Monitors through regular inventories and analysis of losses. - Assists the Director of Operations/ Rooms Division Manager to reviews and updates Departmental Performance Plan on a regular basis. **Operational** - Ensures through effective supervision that all services offered in the housekeeping department are always available and are carried out with the outmost efficiency and courtesy as per the department operations manual. - Liaises with laundry and technical services departments to ensure the smooth flow of linen supplies and repair work. - Liaises with