Head of Service Desk

1 week ago

Century City, South Africa Zhero Full time

We are an established international Business Cybersecurity & IT Support provider with head offices in **London**, looking for a **Head of Service Desk** for our support department in our Cape Town office.

Are you ready for a challenge? We are looking for someone that has a strong technical background and is ready to take a step up. You will get **BEST in the WORLD** experience and exposure, with many **Employee Value Propositions.**
- The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
- An understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
- The ability to think critically about systems and to make adjustments consistently as needed.
- Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
- Ensure all client communication groups are being monitored and attended to with urgency.
- Ensuring consistent communication to clients

**Requirements**:
Basic knowledge of:

- Windows 10, 11 and MAC OS
- Exchange 2003-2016, O365, G-suite
- Autopilot, MDM
- Azure, VMware, Hyper V including Windows Server 2003 - 2019 and Terminal Servers, SQL server
- DNS, Active Directory, DHCP, Group Policies
- SAN and NAS storage, Microsoft SharePoint
- Cisco ASA Firewall, Routers (NAT, PAT) and Switches (VLAN), System Monitoring, SNMP, VPN, Access Points

**Must have**
- Attention to detail
- Self-starter and driven towards excellence
- Able to work under pressure
- Low maintenance personality
- Able to hit the ground running
- 2+ years solid IT experience
- IT Degree and IT certified (either or all - Microsoft, Cisco, VMware, Checkpoint, and Citrix)
- Excellent communicator with a proven track record
- Ongoing collaboration with team members to improve on current systems and processes.

**Job Types**: Full-time, Permanent

Application Question(s):

- 1. Years of technical experience?
- 2. What IT certification do you have?
- 3. Do you have a degree?
- 4. Rate your technical tier level (0-3)?
- 5. Can you provide a reference we can contact?
- 6. Can you work weekends if required?
- 7. Would you be willing to work after hours?
- 8. Would you be willing to work after hours to complete existing tasks without being paid overtime?
- 9. Are you happy to will work overseas aligned hours and/or holidays (currently UK hours but might change)?
- 10. What is your notice period?
- 11. What is your salary expectation?
- 12. What is your current salary?
- 13. What interests you about the role on offer?

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