IT Service Desk Manager

1 day ago

City of Cape Town Western Cape, South Africa Hinduja Global Solutions Full time

Are you a seasoned IT professional with a passion for leadership and service excellence? We are seeking an experienced Service Desk Team Manager to lead our on-site team in Woodstock, Cape Town. This pivotal role is at the heart of our IT operations, where you will be responsible for managing a team of 1st and 2nd Line service desk technicians. Your leadership will ensure that our service desk operates efficiently, resolving technical issues promptly and maintaining high levels of customer satisfaction. You will be instrumental in shaping our service delivery, driving process improvements, and fostering a culture of continuous development within your team. In this dynamic role, you will oversee the day-to-day operations of the service desk, ensuring that Service Level Agreements (SLAs) are consistently met or exceeded. You will collaborate with other departments to identify areas for improvement and implement strategies to enhance our service delivery. This is an excellent opportunity to leverage your technical expertise and leadership skills in a fast-paced, technology-driven environment. Flexibility in working hours is crucial, as you will need to accommodate the needs of our offshore clients across various time zones. If you are looking for a role where you can make a significant impact and lead a team to success, we would love to hear from you. Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS's mission is to optimize the customer journey to make its clients more competitive. HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world's top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true "globally local" approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight. To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses.

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