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Sanparks Customer Service Consultant

2 weeks ago

Cape Town, South Africa Travelstart Online Travel Operations Pty LTD Full time

**JOB DESCRIPTION**:
Provides an efficient and on time response to assist SANParks customers with the booking process.

**KEY RESPONSIBILITIES**:
Customer Service
- Quotes on SANParks enquiries received via SafariNow/Travelstart Hotels platform
- Good product knowledge demonstrated
- Customer queries are dealt with or referred appropriately and progress of queries communicated to customer
- Proactively try to convert open enquiries into bookings
- Bookings problems are escalated to Team Leader/Manager
- Bugs report to Team Leader/Manager
- Maintain positive customer feedback
- Handle cancellations and refunds
- Assist customers with complaint queries
- Resolve double bookings
- Log payment queries with finance
- Follow up on stack created tasks
Stakeholder Relations
- Update calendars of all SANParks’ properties to reflect SANParks’ live calendars
- Update rates on all SANParks’ properties to reflect SANParks’ rates
- Update photos on all SANParks’ properties to ensure listings accurately reflect properties
- Update any other information on all SANParks’ properties, e.g. features, facilities, important information, cancellation policies, etc.

**JOB REQUIREMENTS**:

- Minimum Educational Requirements and Work Experience:

- 2 years call centre experience with exposure to customer services or sales (in and out bound) Or Customer service work related to direct interaction with customers

Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart. Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Good luck