Customer Service Consultant

5 days ago

Cape Town, South Africa Callforceoutsourcing Full time

Creating purposeful careers as we build the future of contact centre solutions Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels. The successful applicant will be responsible for but not limited to the following job functions: Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved. Servicing our members in a customer-centric way to ensure that we live by our service principles. Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in the supply chain. Maintaining the customer relationship database and logging call details as per procedure in order to address queries. Achieving and exceeding key performance metrics relating to service delivery. Working hours: The contact center operates on a 24/7 basis and shifts are rotational. This is predominantly an office-based position in the CBD, Cape Town; however, we may offer a hybrid working solution. This position requires a candidate residing in Cape Town, fully Covid-19 vaccinated as per Policy, a high caliber track record of customer service, and availability for the assessments and interview process. Competencies and Skills required: Delivering results and meeting customer expectations. Presenting and communicating information. Excellent verbal and written communication skills. Analyzing, writing, and reporting. Deciding and initiating action. Working with people. Following instructions and procedures. Time management. Education and experience required: Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales. Matric (Compulsory). The Business Writing Skill (Advantageous). Clear Credit & Criminal Record. Must be a South African Citizen. Available immediately / 2 weeks notice. Fiber at home compulsory to accommodate potentially working from home when required. Salary: R 9500 PER MONTH Skills Business Process Outsourcing (BPO), Computer Consulting, Customer Services #J-18808-Ljbffr

  • Customer Service Consultant

    2 weeks ago

    Cape Town, South Africa CallForce Direct Full time

    **Role Purpose**: The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting...

  • Customer Service Consultant

    2 weeks ago

    Cape Town, South Africa Sagen Advisory Full time

    To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key...

  • Customer Service Consultant

    2 weeks ago

    Cape Town, South Africa Rightside Full time

    Our Cape Town branch based in Airport City is looking for a Customer Service Consultant. Job specifications : Minimum of 2-5 years' experience Prior experience in logistics or transportation may be preferred or required Able to communicate in a professional manner telephonically and have proper email etiquette. Active listening while remaining calm. Must be...

  • CUSTOMER SERVICE CONSULTANT

    5 days ago

    Cape Town, South Africa Rightside Full time

    Our Cape Town branch based in Airport City is looking for a Customer Service Consultant. Job specifications: Minimum of 2-5 years’ experience Prior experience in logistics or transportation may be preferred or required Able to communicate in a professional manner telephonically and have proper email etiquette. Active listening while remaining calm. Must be...

  • Client Service Consultant

    4 days ago

    Cape Town, South Africa KAAP Service Full time

    KAAP Customer Service offers an excellent team of Customer Service Experts for your customers. As the first point of contact, we answer and assist with your customers' queries in a friendly, binding and professional manner. Close and courteous communication is what persistently gives your clients the feeling that they are not just in good, but the best...

  • Executive-Voice-Customer Service

    1 week ago

    Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R208 000 per year

    Job DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...

  • Executive-Voice-Customer Service

    1 week ago

    Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R150 000 per year

    Job DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...

  • Customer Service Consultant

    7 days ago

    Cape Town, South Africa Heineken International B.V. Full time

    We Go Places! How about you? Immediate Superior: Secondary Team Lead Inbound Outbound Job Grade: 6 Location: Tygervalley Function: Supply Chain Sub Function: Customer Services and Logistics Type of Contract: Permanent Reference Number: 137350 Applications are invited for the above-mentioned position in the Customer Services and Logistics Function based in...

  • Senior Customer Services Consultant

    2 weeks ago

    Cape Town, South Africa Call Centre Staffing Full time

    Western Cape, CPT - Northern Suburbs - R 9 500 Monthly Big player in the cellular industry is looking for experienced highly customer centric call centre agents to service their clients. A big player in the cellular industry is looking for experienced highly customer-centric call centre agents to service their clients. **Experience**: at least 3 years...

  • Customer Service Consultant

    1 week ago

    Cape Town, South Africa Saint Gobain Full time

    **Why do we need you?** - **Commercial Orientation** - Help protect the core value of the relationship with customers by identifying opportunities beyond standard orders & communicate to sales teams to help them grow the business. - **Order Management** - Lead and deliver service initiatives and manage all phases of a customer order lifecycle to ensure...