Customer Service Consultant

Position Overview Cape Town, ZA. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a professional and detail‑oriented Customer Service Consultant to join our team. This role involves managing customer interactions, handling administrative tasks with precision, and ensuring high-quality service delivery. The ideal candidate will have a neutral accent, excellent communication skills in English, and a strong background in customer service, particularly within rentals, property or related sectors. Start Date: 22 September Key Responsibilities Handle inbound calls, emails, and queries promptly and professionally. Provide accurate information and resolve customer issues efficiently. Maintain detailed and error‑free administrative records. Ensure compliance with company policies, processes, and quality standards. Support customers with property and rental‑related queries, ensuring a smooth experience. Collaborate with internal teams to ensure customer satisfaction. Candidate Qualifications Grade 12 / National Senior Certificate (or equivalent). Minimum 1–2 years experience in a customer service role within a BPO environment. Experience in rentals, property or related industries is preferred. Strong administrative skills with exceptional accuracy and attention to detail. Excellent command of the English language (both written and spoken). Neutral accent for effective communication. Clear criminal record. All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities. Conditions of Employment All MCI Locations. Must be authorized to work in the country where the job is based. Subject to the program and location of the position. Must be willing to submit up to a Level II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results. Must be willing to submit to drug screening. Compensation & Benefits At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Annual Leave – Earn paid time off to rest, recharge, or attend to personal matters. Health Benefits – After probation, employees qualify for Medical Insurance, giving access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services. Career Growth – We prioritize internal promotions and offer clear pathways for advancement across departments. Paid Training – Gain valuable skills and knowledge while earning a salary. Positive Work Environment – Join a collaborative, team‑oriented culture that values engagement and support. Casual Dress Code – Enjoy a relaxed dress policy that lets you work comfortably. Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. About MCI MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech‑enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid‑market, Federal & enterprise partners. Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. #J-18808-Ljbffr