Salesforce Administrator

1 day ago

Durban, South Africa Jellyfish Full time

Company Description

Jellyfish is your digital partner. We support and drive digital transformation by providing the right technology, strategy and training.

We are one of the world’s fastest-growing number of talented people across our expanding global network. We are Google’s leading global partner. And our close relationship is growing where we are, what we do and how we deliver it. And to do this, we want to grow our skillset. We’d like you to join our journey as ONE Jellyfish.

**Job Description**:
**Your role**
- Design, prototype, build, document, and support solutions for Salesforce Sales Cloud, Salesforce CPQ, FinancialForce and associated systems that support global business requirements and processes
- Respond to support requests providing 2nd & 3rd level of technical support, documenting resolutions to support requests daily, and escalating tickets as needed in ServiceNow & JIRA
- Own functional tasks and deliverables, including: testing, training, reporting, support, and continuous improvement for Salesforce
- Work with business to review operational procedures, identify inefficiencies and design, and develop and configure customizable and scalable processes and solutions
- Establish and implement best practices regarding system maintenance, configuration, development, testing, and data integrity.
- Create system operation dashboards, reports, and statistics that support data-driven decision making and process improvement across the organization
- Create and manage standard and custom objects, fields, formulas, and page layouts
- Create custom reports and dashboards
- Complete bulk data imports and exports
- Maintain data integrity through routine data cleansing and deduplication processes

**Qualifications**:
**What you’ll need to be successful in this role**
- 2-3 years experience as a Salesforce Administrator or Technical Consultant
- Salesforce Administrator & Sales Cloud Certification
- Experience working with Salesforce Sales Cloud
- Deployment experience and working in Sprints
- Intermediate spreadsheet skills (pivot tables, lookups)
- Demonstrated analytical skills and comfort with data and metrics
- Understanding of relational database concepts and data management
- Flexibility to meet continuously changing priorities and challenges
- Excellent project management, organizational and follow-through skill set
- Strong critical thinking and analytical skills
- Excellent communication and people skills
- Ability to manage multiple priorities in a fast-paced environment
- Nice to have: experience with CPQ & FinancialForce
- Nice to have: Salesforce Certifications
- Advanced Administrator, App Builder, CPQ Specialist

Additional Information

**_

**_ Equal Opportunity Employer:_**_ Jellyfish is committed to making adjustments in our recruitment process to enable you to demonstrate your full potential. Should you require reasonable accommodation, please fill out the form _here_._
- Flexible working
- Annual Bonus
- Anniversary Increase
- Training and Development
- Life Assurance
- Employee Assistance Programme - Counseling

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