Sales Consultant

1 week ago

Durban, KwaZulu-Natal, South Africa Boardroom Appointments Full time


Sales Consultant

Duties & Responsibilities:

  • Act as the internal interface between The Company and the customer
  • Develop and maintain effective business relationships with customers
  • Provide prompt, courteous, and accurate responses to customer queries regarding orders, quotations, and deliveries
  • Promote customer satisfaction by assisting in the development and implementation of plans to improve these levels
  • Support the Commercial Business Managers and Key Account Managers
  • Compile quotations, coordinate sales orders, and ensure customers are invoiced timeously and in accordance with the commercial governance framework
  • Coordinate customer credit facilities and submit the required financial documentation to the relevant financial institutions to ensure on-time payment
  • Assist in the development and implementation of plans to improve commercial efficiency
  • Support the Customer Relationship Management system and other commercial processes
  • Compile and submit monthly reports to the Customer Excellence Manager and Business Managers

Education & Experience:

  • A bachelor's degree or diploma in business management, finance, or related qualification
  • At least 3 years experience in a sales consultant or customer service role, with an advantage in administration and high-volume office work
  • An understanding of sales principles and customer service practices
  • Proficient in understanding and managing the quote-to-cash process
  • Extensive experience in handling quotations and invoicing, preferably using SAP or a similar ERP system
  • Familiarity with Salesforce is a plus
  • Knowledgeable about Incoterms 2020
  • Knowledge of prepayment and revenue management products is advantageous / Electrical products

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