Project Manager
5 days ago
Excellent opportunity for organized, analytical individual who thrives in a customer centric environment to join leading Call Centre in the Global Services Sector.
This assertive, deadline driven individual will be responsible for:
Planning, organising, and directing the completion of specific projects for the organisation while ensuring that these projects are on time, on budget, and within scope.
- Activity and resource planning
- Organising and motivating a project team
- Controlling time management
- Ensuring customer satisfaction
- Analysing and managing project risk
- Monitoring progress
- Managing reports and necessary documentation
- Setting an impact strategy that includes a full list of activities that are important for the project
- Define the scope of the project and develop a project schedule accordingly
- Organising a project team to perform work
- Develop a plan that will support the team to reach their goal easily without hindering the performance
- Delegating the teams
- Controlling time management
- Negotiate achievable deadlines and discuss the same with the team
- Develop a project that has the following features:
- Objective
- Process
- Estimating duration
- Schedule development
- Schedule control
- Managing deliverables
- Establish regular meetings
- Communicate a vision with the team
- Managing reports and necessary documentation
- To maintain a record of what has been done in the project and who have been involved in it.
- To ensure that the project satisfies all the project requirements.
**QUALIFICATIONS AND EXPERIENCE REQUIRED**:
- Grade 12
- Bachelor’s degree or equivalent
- Minimum 3 years project management experience within a Call Centre environment
- Working knowledge of ISO 27001:2013 and ISO 9001:2015 standards.
- Working knowledge of MS Office
Ability to commute/relocate:
- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelors (required)
**Experience**:
- Project management: 3 years (required)
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