Engagement Manager

3 days ago

Umhlanga, South Africa Ntiyiso Consulting Group Full time

The Engagement Manager leads the day-to-day planning, execution and delivery of client projects whilst managing scope, quality, schedules and budgets, as well as guiding and developing individual team members.

This role further ensures that applicable governance and compliance protocols are upheld in line with the PID (Project Initiation Documents) to ensure positive impact and sustainable results.

Overall, the Engagement Manager is responsible for managing clients’ expectations of projects, communicates effectively with clients, and applies effective problem-solving techniques and above all, anticipates and communicates project risks and find mitigations for them.

KEY RESPONSIBILITIES

**Client Solution**
- Understands client problems at a project/ workstream level and can give suggestions and recommendations
- Applies critical reasoning skills in analysing problems and seeking alternative solutions
- Undertakes research, generates insights, and presents these to clients and other stakeholders
- Applies advanced problem-solving skills and models scenarios that may lead to sales opportunities
- Identifies appropriate and skilled resources aligned to project goals and client mandates
- Applies project management knowledge and techniques to ensure delivery of complex projects within scope, budget, and quality parameters
- Drives project governance activities for both internal and external stakeholders

**Building Relationships**
- Forms long-term collaborative relationships with clients across all levels
- Delivers customer-centric solutions
- Demonstrates change management competence and stakeholder management (identifies challengers, resistors, and enablers within the client’s environment)

**Team Player**
- Is aware of when to promptly escalate issues to the appropriate parties in order to find a solution.
- Portray collaborative attitude
- Provide feedback, upward and downward

**Growing The Firm**
- Produces effective proposals by adhering to the Ntiyiso process and putting them through problem-solving exercises.
- Identifies opportunities for current and new clients

**QUALIFICATIONS AND EXPERIENCE**

Essential Requirements - Bachelor’s degree in engineering | Operations management | Financial management| Business management
- Years of managerial experience in management consulting/ 10 - 15 years

in an operational environment (financial services/manufacturing)

**Desirable Requirements**
- Master’s in business administration (MBA) or studying towards an (MBA) will be advantageous
- Additional Qualification - Project Management is highly recommended, or

equivalent certification in project management is an added advantage.

**Other Requirements**
- Must have a valid driver’s license and own vehicle

**Location**:

- Umhlanga, KwaZulu-Natal (required)

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