Internal Counter Sales Administrator

1 week ago

Pietermaritzburg, South Africa Pronel Personnel Full time

**Minimum Requirements**
- Grade 12 / NQF level 4 or equivalent
- Internal sales experience
- Must have strong background and product knowledge
- 3-5 years industry related sales experience
- Skilled in oral and written communication. Basic arithmetic skills (add, subtract, divide, rations and percentages) in order to draw up a quotation
- Computer skills to optimize the efficiency of process within the business. Experience in ERP system would be an advantage
- Previous experience with CRM will be an advantage

**Interpersonal Skills**
- Well groomed, neat and well presented
- Self-organized
- Good interpersonal and strong negotiation skills
- Self starter and able to work independently
- Attention to detail
- Telephone etiquette
- Able to meet deadlines
- Ability to interact effectively with customers (specially to influence negotiations) and to develop co-operative relationships with all relevant internal and external stakeholder

**KEY PERFOMANCE AREAS**

**Customer**
- Tele-canvassing / cold calling
- Acquisition of new customer by telephone
- Maintenance of customer base
- Appointment scheduling for external sales rep
- Reactivating dormant customers
- Successfully closing sales

**Quotes**
- Preparation of system generated quotes
- Follow ups on outstanding quotes
- Monthly reporting (maintenance lost sales on embrace)

**Operations**
- Sales support
- Support external sales reps with inventory, quotes and invoices
- Manage appointments and customer contacts
- Support sore man to plan routes and deliveries
- Achieve personal and branch sales target

**Counter sales**
- Receive and treat customers in a friendly and professional manner
- Provide respectful, professional and efficient service
- Assist in the picking of stock per policy

**Stock & Debtors**
- Ordering though H/O stock and creating stock transfers
- Liaising with debtor’s department to ensure PODs are in place and we can get timeously paid
- Liaising with creditors department to ensure paper work and invoices are correct, signed for and SLAs are met
- Liaising with procurement department to ensue stock is ordered timeously for the branch from H/O or local buy outs

**People**
- Participate and pass company training initiative and/ or modules timeously
- Timekeeping
- Housekeeping
- Filing and administration as per ISO requirement
- May be required to visit customers with external reps or management

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