IT Support Administrator

**Job Number**
- 67083

**Job Type**
- Permanent

**Job Title**
- IT Support Administrator

**Computer Skills**
- Adobe Flash,Adobe Illustrator,Adobe Photoshop,CSS,HTML,jQuery,AJAX

**Industry**
- Engineering

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng

**Key Performance Areas**
- IT Support (All systems and hardware)
- Consistent and reliable connectivity
- Digital Media & Marketing
- Ad Hoc Assignments

**Detail Description**

**IT Support**
- Monitoring and maintaining computer systems and networks.
- Planning and undertaking scheduled maintenance upgrades on user pc’s and hardware.
- Talking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
- Providing support, including procedural ISO 9001 documentation and relevant reports.
- Setting up new users' accounts and profiles and dealing with password issues.
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Antivirus installation to all desktops and laptops and maintaining check points
- Completing internal user moves including phones
- Ensuring all logs for equipment and users are maintained and up to date.(asset registers with programs and expiry dates)
- Creating purchase requisitions for IT hardware/software
- Ensuring licensing for all software purchased is recorded and maintained
- Exchange server mailbox maintenance including archiving mailboxes
- Liaison between external suppliers / service providers and Head office.
- Logging of tickets and following up iro external service providers.
- Back up are run and up to date

**Digital Media**
- Coordinate use of electronic media tools to connect people to vital information, resources, activities, events, marketing and support
- Manage website content daily
- Distribute electronic communication and marketing material to all contacts of company ZA
- Web-shop development and maintenance
- Driving Digital improvement Projects
- Update content and accessibility of all sites including online training
- Maintenance and general upkeep of data on this system.
- The design, content management and maintenance of the Mobisites
- Monitoring and updating of the website to ensure that all information is accurate and current
- Assist with the IT side of Traffic Management in the Marketing and Communication Department
- Assisting with the development and implementation of marketing/advertising strategies electronically
- E-Learning maintenance and monitoring plus liaison with Head Office iro changes.

**AD Hoc**:

- Assisting with IT technical aspects of market research
- IT Quality Report template creation and updating
- Stock Price valuation and update on Sage
- Assist with Ad hoc training and assistance to staff
- Any task allocated by direct management**Inherent Requirements**

**Special Licenses and/or Certificates**:

- Drivers License Code 08**Education and/or Experience**:

- Matric, diploma or three years related experience and/or training; or equivalent combination of education and experience.
- At least 3-year experience in similar position**Computer Skills**:

- To perform this job successfully, an individual must have knowledge of: Internet Explorer; Microsoft 365 ,Windows Operating System and Sage.**Knowledge**
- Knowledge in current graphic design practices and web production software, such as Adobe Photoshop, Adobe Illustrator, Adobe After Effects, Adobe Flash
- Knowledge on how to create superior, original designs for the Web
- Solid understanding of client deliverables, and the ability to take responsibility for them
- Knowledge of the Web site structure and functionality
- Knowledge of Social Media Tools and Techniques**What Qualification**
- Grade 12

**Minimum Qualification**
- Matric

**Status**
- Available