Production Support Specialist

1 week ago

Johannesburg, South Africa FirstRand Full time

Job Description

Dear Future, Production Support Specialist

The role requires to schedule operational time and ensure information systems equipment is effectively utilized and coordinate preventative maintenance with operating requirements.

Are you someone who can:

- Proficiency in monitoring and supporting Control-M and SQL Agent batch jobs is a critical and non-negotiable requirement for this role.
- The capability and knowledge of SQL to effectively diagnose and resolve code-related issues. Both during and outside of business hours - demonstrating reliability, technical versatility, and strong commitment to operational continuity.
- Close coordination to ensure seamless job scheduling, mínimal downtime, and proper handover of newly implemented systems.
- Process Automation, improving efficiency by converting manual and semi-automated tasks into automated workflows.
- Defining and drafting of Business Processes
- Stakeholder Engagement, providing consistent and professional support to both technical and business users, including Business Intelligence (BI), Data Engineers (DEs), Analytics team, and business units outside his direct portfolio.
- Management of MFT Portal and Development Platforms, ensuring secure and reliable data transfers.
- Integration and registration of Managed File Transfers (MFTs) into enterprise reporting platforms.
- Execution and understanding of critical business processes, including Month-End Runs.
- Understanding of Active Directory (AD) Group Management and Access Requests.
- Generation of Recon Reports.
- Strong competency in incident management and root cause analysis, with the ability to investigate complex issues, identify root causes, and drive permanent resolutions.
- Experience in coordinating change and release processes, including stakeholder communication, impact assessment, scheduling, and post-release validation.
- Develop, encourage and nurture collaborative relationships across area of specialisation.
- Participate in planned activities that are appropriate for own development.
- Degree or Diploma in Information Technology, Computer Science, or a closely related field.
- 3-5 years' experience in a similar role
- Control-M, SQL, Teradata are required
- Good Communication and Presentation skills is a must

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate

We can be a match if you are:

- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment

Post

Fnb

LI-ZN2

Are you interested to take the step? We look forward to engaging with you

Job Details

13/08/25

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