Production Support Analyst

7 days ago

Johannesburg, South Africa Boardroom Appointments Full time

**CONTRACT ROLE**

**Non-Negotiable Requirements**:

- 3-5 years technical and support experience
- Office-based with willingness to work weekends and extended hours when required
- Experience with SQL and various databases (e.g., MySQL), APIs, and file transfer protocols
- Ability to understand JSON/XML
- Excellent communication skills for internal and external stakeholder engagement
- Working understanding of Foreign Exchange and SWIFT would be beneficial

**Specific Additional Experience**:

- Relevant degree
- Working understanding of Foreign Exchange and SWIFT
- Proven experience with hands-on API integrations and technical support in a banking environment
- Knowledge of relevant internet and connectivity protocols
- Expertise in reading log files, understanding traceroute and telnets
- Experience with SQL and various databases (internal and external APIs, file transfers, SQL queries)
- Creative and collaborative thinker with quick problem-solving abilities
- Self-starter, dependable, detail-oriented, and time management sensitive
- Stakeholder management experience at different organizational levels
- Excellent oral and written communication skills

**Responsibilities**:

- Offer specialist business and systems support to Corporate and Investment (C&I) banking clients to minimize disruptions and ensure business continuity
- Act as a liaison between product and client engagement teams
- Resolve production queries raised by client engagement teams and ensure constant liaison with relevant stakeholders
- Troubleshoot existing integrations and provide technical support to C&I clients
- Facilitate issue resolution with technology partners and advise on system enhancements for an enhanced client experience
- Communicate product and data specifications to clients and partners as needed
- Identify process and technology opportunities to improve API service offering and drive internal efficiencies related to the banks Host-to-Host platform
- Conduct system, data integrity, and user acceptance testing with technology platforms
- Provide technical expertise and guidance to clients representatives and technical specialists
- Troubleshoot network problems expertly

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