Production Support Specialist

1 day ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
To schedule operational time. Ensure information systems equipment is effectively utilized and coordinate preventative maintenance with operating requirements.

**experience and qualifications**:

- Degree or Diploma and required Certification
- 2 Years related experience and previous product knowledge
- **additional requirements**:
**responsibilities**:

- Drive business profitability in the context of cost management through Information technology solutions.
- Increase operational efficiency and suggest solutions to enhance cost effectiveness.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solution.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
- Resolving of escalated queries within required SLA period from Contact Centre.
- Ensure appropriate IT Operational times are scheduled and monitor achievements against execution.
- Set technical and strategic direction regarding all batch processes through support with Code Advanced JC, Code IBM JCL utilities and product administration on all relevant FNB platforms.
- Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements.
- Ensure information systems equipment effectively are utilised and coordinate preventive maintenance with operating requirements.
- Ensure IT Front-end and Back-end process and product enhancements and make recommendation to improve service and processes for 3rd tier support of FNB IT products.
- Set and enforce all batch standards using relevant tools to do Code Advanced Automation, Create Batch Schedules and Create Change Order.
- Support batch FTP and the creation of FTP encryption data by development and analyze and change batch schedules on request.
- Manage own development to increase own competencies.
- Ensure the Production Support team remains abreast of Front-end and Back-end products and process developments.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

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