Customer Support Manager

1 week ago

Cape Town, South Africa VA Central Ltd Full time

**Key Responsibilities**:

- Provide exceptional support to customers, working closely with the sales team and other departments to ensure a smooth after-sales process and a seamless customer journey.
- Take ownership of customer accounts, maintaining regular contact to ensure 100% client retention.
- Proactively manage customer needs and inquiries, demonstrating a deep understanding of our products/services.
- Work both independently and collaboratively within a team environment to meet tight deadlines and targets in a fast-paced sales environment.
- Confidently engage with clients on a regular basis, demonstrating proficiency in technology and a proactive attitude towards problem-solving.

**Preferred Qualifications**:

- Previous experience in a similar role, with a background in estate agency being particularly advantageous.
- Excellent written and verbal communication skills, with the ability to effectively convey complex information to clients and colleagues.
- Strong attention to detail and the ability to follow processes meticulously.
- Exceptional organizational skills and the ability to multitask effectively.
- Proficiency in computer skills, including knowledge of design, social media, and website management (desirable).
- Comfortable working under pressure and managing time efficiently to prioritize tasks effectively.
- Confident and articulate communication skills.

**Hardware Requirements**
- Own computer or laptop.
- ADSL/ FIBRE internet line.
- Headphones for use with our VOIP phone system.
- Anti-virus installed.
- UPS/ Back-up battery for load shedding.

**Working Hours**

**09:00 - 18:00 UK Time**

**Job Types**: Full-time, Permanent

Pay: R20 000,00 per month

Application Question(s):

- Do you have a background in Real Estate?

**Experience**:

- Client Relationship Management: 1 year (required)

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