Team Leader Coach

2 weeks ago


Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Invest

**Function**:Administration and Office Support

**Date**:13-Aug-2021

Discovery - Invest

Team Leader Coach (Transfers)

**About Discovery**

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

**About Discovery Invest**

Discovery Invest is an ever growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

**Key Purpose**

To supervise teams effectively, using standard processes to ensure the** **smooth and efficient running of the department.

**Areas of responsibility may include but not limited to**
- Supervision of 8 to 15 people. Typically 8 people in 1 team.
- Monitor team performance and activities
- Effective capacity planning to ensure that business processing is not disrupted
- Achieve targets agreed to between line manager and yourself, by using the resources allocated to you
- Manage own and the work of others
- Liaison with DCS Franchises/Broker/Agents/Clients on all queries to resolution
- Managing Complaints and Escalations
- Staff development, coaching and training
- Analyse processes and identify need for risk reduction or efficiency opportunities.
- Ensure adherence to processes and procedures
- Stimulate positive team performance
- Coordinate team meetings
- Ensuring continual Communication between management and the team
- Ensuring Compliance and legislative issues are adhered to
- Compiling Process and procedure guides for payments
- Develop succession plans and implement
- Monitor people performance, determine appropriate performance management action and execute
- Manage projects relevant to your team and ensure delivery within the agreed timelines

**Personal Attributes and Skills**

**Behavioural Competencies**:

- Drives Results
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Problem Solver
- Leadership Capability
- Manages Complexity
- Balances Stakeholders

**Additional attributes**
- Quality Orientation/Attention To Detail
- Planning and Organizing/ Work Management
- Highly developed writing, communication and presentation skills
- Analytical skills
- Self-managed
- Strong delivery focus
- Highly adaptable and resilient (Able to work under pressure and Change Readiness)

**Education and Experience**
- Matric
- A minimum of 3 - 5 years working experience in an Investments Administrator role within a LISP environment/platform
- A minimum of 2 - 3 years working experience in an Team Leader role
- Extensive LISP administration and process knowledge
- Knowledge and understanding of Long-Term Insurance and Pension Fund Legislation on retirement products
- General Computer Literacy with proficiency in Excel, Word and outlook
- Experience using the following systems is an added advantage:

- Compass

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.


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