Sales Team Leader

**Job Summary**:
The Sales Team Leader, plays a key role in actively leading, motivating and driving the sales strategy for the various products that are sold through the sales executives and call center agents based on a sales script. The team leader is responsible for the motivation of the team, driving the sales targets and ensuring conversion of leads into sales on a daily and weekly basis in order to achieve the sales targets. The suitable person should be passionate about people, strong and energetic to motivate high performance in the teams and equipped to ensure sales targets are achieved. The suitable placement would be a person from the short-term insurance industry, with experience in call center environments working with a scripted sales approach and required to motivate to achieve high performance in their team.

**Key Duties & Responsibilities**:

- Drive Sales Strategy Planning and Execution:

- Collaborate with peers to define a sales business plan that will deliver revenue through selling and our products and services.
- Lead a team and support the Sales Managers to manage an effective and efficient omnichannel to maximize sales revenue and meet or exceed set goals.
- Build a culture of exceptional customer experience leveraging the omni-channel.
- Drive the forecasting and adjustment of annual, quarterly, and monthly sales plans to ensure achievement of yearly goals.
- Drive and deliver sales operational objectives through reviewing performance against sales information and making recommendations of adjustments to strategic plans.
- Create insights that will inform business plans and activities to maximize sales revenue and meet or exceed set goals.
- Lead a sales team of around 10 - 15 agents to initiate and implement corrective actions based on insights from other departments.
- Create an effective social system and lead teams to prepare and complete action plans; implementing productivity, quality, and customer-service standards; resolving problems; identifying trends; and determining organisational sales system improvements.
- Actively lead the team to expand the customer base to close sales.
- Drive Sales Growth and Performance:

- Manage a successful omni-channel which consistently meets or exceeds daily sales performance metrics.
- Creates and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching and development of sales teams.
- Consistently ensures that business is always conducted with integrity and that behaviour aligns with our values.
- Works closely with Sales Managers and Marketing to drive strategy through leads and campaign management, sales huddles and regular feedback to Management teams on performance improvements.
- Analyse performance metrics data and leverage it to effectively coach and develop the Sales team.
- Initiate ideas for the development and implementation of new processes and procedures for effective and efficient team operations and ensuring these are shared with the Sales Manager to implement in other teams if effective.
- Collaborate with Sales Manager and various other managers in managing performance, sales strategy and tasks in order to achieve sales targets.
- Lead and oversee sales activities in the team you control.
- Reviews effectiveness plans or direct activities such as sales promotions that require coordination with other department managers.
- Assesses for opportunities for continuous improvement of execution and customer experience across the omnichannel in a cost effective, efficient, and effective manner.
- Contribute to channel plans or strategies.
- Identify, design, and implement projects that will enhance effectiveness of the Sales Contact Centre over time.
- Ensure integrity of governance and compliance across all spheres of operations
- Ensure resources and structures supports longer term growth objectives.
- Managing the poor performance in your team inline with the Company procedures and processes as defined by the Disciplinary / Poor performance process.
- Continuous Improvement and Reporting:

- Provide monthly and quarterly reporting on all relevant Sales Contact Centre indicators, illustrating trends and plans for continuous improvement. (Timing of reports may vary dependent on requirements).
- Review compliance metrics, retentions and cancellations and service level performance against defined targets and metrics and course correct sales processes when necessary.
- Extract productivity and performance data and reports daily, weekly, and monthly and analyse data for continuous improvement within your team.
- Leadership and Direction:

- Providing vision and direction to team members.
- Through effective inspirational leadership, facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all stakeholders.
- Role model behaviour and motivate team members in line with the core values.
- Take full responsibility for performance of all direct