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Sales Performance Coach
3 weeks ago
**Job Description: Sales Performance Coach**
**Position**: Sales Performance Coach
**Department**: Sales - Health
**Job Summary**:
**Key Responsibilities**:
- Provide **one-on-one and group coaching** sessions to improve sales techniques and conversion rates.
- Identify performance gaps and develop **customized coaching plans** for individual agents.
- Conduct **live call monitoring and real-time feedback** to optimize agent performance.
- Implement and reinforce best practices for **overcoming objections, closing sales, and providing great customer experiences**
- Analyze sales data and trends to identify improvement opportunities.
- Work closely with team leaders and management to **align coaching with business objectives.**:
- Conduct workshops on **sales strategies, product knowledge, and soft skills.**
- Assist in setting realistic performance goals and tracking progress against key KPIs.
- Foster a **culture of accountability, motivation, and continuous learning.**
**Requirements**:
- Proven experience in a **sales coaching, training, or leadership role** within a call center environment.
- Strong background in **sales techniques, objection handling, and closing strategies.**:
- Excellent **communication and interpersonal skills** to inspire and motivate agents.
- Analytical mindset with the ability to interpret sales data and drive improvements.
- Ability to work under pressure in a **fast-paced, target-driven environment.**:
- Strong time management and organizational skills.
**Job Specifications**:Minimum Academic, Professional Qualifications & Experience required for this position**
- Grade 12 with English and a second language
- Undergraduate/Postgraduate qualification in related field advantageous
- 4 - 6 years experience as a Team Leader in a Sales Call Centre environment
- Display an understanding and knowledge of the product and industry.
- Meets FAIS Fit & Proper requirements as per legislation
