Quality Assurance Team Lead

2 weeks ago

Umhlanga, South Africa BET Software Full time

**We Want You**:
Our army of All-Stars is looking for a Quality Assurance Team Lead with Star Power Bring excellent interpersonal and communications skills; and a keen eye for detail to a dynamic work environment. Our confident QA Team Lead will manage processes and Teams to conduct quality assurance testing within our software development environment. In this role, our successful QA Team Lead will develop effective and efficient methods, maintain documentation throughout the QA process, and communicate with development Teams to provide a reliable, consistent, and positive end user experience.

Ever forging forward on various projects, as Team Lead, you will also be responsible for rigorous testing throughout the development process, identifying potential issues and reporting them back to development Teams. In some instances, you will also be responsible for developing and implementing fixes and improvements, working with the QA and with other Teams within BET Software to deploy updates and resolve issues that arise during the QA process.

**You Bring**:

- BSC Degree or equivalent.
- Relevant Testing certifications.
- Experience in test automation and creating repeatable, maintainable, automated test suites.
- Experience managing our Team of QA Engineers.
- Experience in communicating with clients.
- Understanding of test-driven development.
- Understanding of software development lifecycle and best practices.
- Understanding of Agile and Waterfall processes.
- Understanding of user interface design.
- Strong knowledge of software quality assurance best practices & methodologies.
- Familiarity with various defect management systems.

**You Possess**:

- Ability to communicate technical aspects to people with a non-IT background.
- Ability to act as a liaison between QA and our development Teams.
- Ability to ensure that solutions developed by technical teams fit the business needs.
- Ability to offer alternative approaches to achieve the client goals.
- Ability to analyse complex situations and manage all variables to achieve optimal solutions.
- Ability to act on the information provided or attain information required so that decisions for project implementations can be made quickly and effectively.
- Ability to motivate Teams.
- Ability to define and prioritise short-term and long-term objectives for the Teams and make necessary corrections under changing circumstances.
- Ability to communicate in English verbally and in writing.

**What You’ll Do**:

- Develop QA processes and procedures including preparing documents that outline testing processes, generating use cases to ensure that testing captures the software or system’s functional requirements, and enacting test plans for new software products or updates to existing systems. Collaborate with Teams to update and optimise processes.
- Provide direction and manage the day-to-day activities of QA Team Members, including scheduling and management of ongoing projects. Conduct employee training and evaluation.
- Assess current testing needs and schedules and determine staffing needs to effectively conduct the testing. Oversee Team Members’ performance and output to ensure adherence to specifications.
- Play an active role in software testing, following the processes and procedures that have been developed. Testing new and updated systems for bugs and other issues.
- Support compatibility testing, develop and utilise software to capture performance data, and evaluate individual aspects of the software or system including user interfaces and functional requirements.
- Maintain detailed QA documentation related to the software or system to be used for future development work. Ensure that systems are adequately tested and that all use cases are accounted for.
- Develop, enact, and manage testing schedules, ensuring that the QA Team meets expectations and deadlines. Monitor Team activities to ensure that they meet schedules, specifically when multiple projects are in process at once.
- Coordinate bug fixes and software enhancements with development and engineering Teams. As required, resolve issues and conduct further testing to ensure stability and usability. Frequently report software and system issues to developers or engineers and test the next iteration of software to ensure that bugs have been eliminated.

**The Company We Keep**:
At BET Software, we don’t just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.

**Please note that only applicants who meet the stipulated minimum requirements will be considered.

  • Quality Assurance Team Leader

    5 days ago

    Umhlanga, South Africa Durpro Workforce Solutions Full time

    Excellent opportunity for results focused leader, with the ability to mentor and develop QA Team, to join leading Call Centre within Global Business Services Industry. This assertive individual will be required to: - Lead a team of specialists dedicated to capturing insight into the quality of Customer Experience being delivered and identify initiatives and...

  • Team Manager: Quality Assurance

    4 weeks ago

    Umhlanga Rocks, South Africa Pronel Personnel Full time

    Company based in Umhlanga is seeking a Quality Assurance Manager who will be accountable for the operational management of the Quality Assurance Team. Education / Experience: - Appropriate Insurance or other relevant qualification is required. - Proven track record in effectively leading, managing and coaching a team is required. - At least 5 years’...

  • Quality Assurance Manager

    2 days ago

    Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    Job OverviewTalksure Pty Ltd is seeking a highly skilled Quality Assurance Manager to oversee the quality assurance process and drive innovation in our call center operations.The ideal candidate will have a proven track record of analytical skills, experience in quality assurance management, and a strong understanding of quality assurance principles and...

  • Quality Assurance and Compliance Manager

    1 day ago

    Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    Quality Assurance and Compliance Manager:This challenging role requires a highly skilled professional with extensive experience in quality assurance, compliance, and leadership. As a key member of our team, you will be responsible for designing and implementing quality assurance strategies to drive operational excellence and customer...

  • Quality Assurance Specialist

    2 days ago

    Umhlanga, KwaZulu-Natal, South Africa SGS Remote Work Freelance Full time

    At SGS, we are the world's leading testing, inspection and certification company. Our mission is to enable a better, safer and more interconnected world.We are seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for assessing site conditions and determining the level of compliance with...

  • Quality Assurance Specialist

    4 weeks ago

    Umhlanga, South Africa Credit fitness Full time

    **Job Title**:Quality Assurance Specialist **Company**:Credit Fitness **We are looking for a Quality Assurance Specialist who will monitor service and sales calls to assess employee demeanour, technical accuracy, sales performance, and compliance with company policies and procedures.** **Responsibilities**: - Participates in customer and client listening...

  • Healthcare Quality Assurance Specialist

    7 days ago

    Umhlanga, KwaZulu-Natal, South Africa MVG Recruitment Specialists Full time

    We are recruiting for a highly skilled Healthcare Quality Assurance Specialist to join our team at MVG Recruitment Specialists. In this role, you will be responsible for ensuring that our healthcare services meet the highest standards of quality and safety.About Us:MVG Recruitment Specialists is committed to providing exceptional healthcare staffing...

  • Quality Assurance Specialist

    22 hours ago

    Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...

  • Head of Quality Assurance-

    2 weeks ago

    Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    At GBS Support ServicesThe primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of...

  • Head of Quality Assurance-

    2 days ago

    Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    At GBS Support Services The primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of...

  • Senior Quality Assurance Manager

    7 days ago

    Umhlanga, KwaZulu-Natal, South Africa The Legends Agency Full time

    About The Role:The Legends Agency seeks a highly skilled Senior Quality Assurance Manager to join our team. As the primary point of contact for quality control, you will be responsible for ensuring that all products meet the highest standards of quality.Key Responsibilities:Conduct thorough inspections of finished products to verify compliance with...

  • Quality Assurance Manager

    2 weeks ago

    Umhlanga, South Africa BET Software Full time

    **We Want You**: Think you’ve got what it takes to be a **Quality Assurance Manager** for one of the most diverse betting software providers in Sub-Saharan Africa? We have a spot for you on our Team! We are on the search for a leader who will oversee the QA Team. We need someone we can trust with the responsibility of building and leading a talented Team...

  • Director of Quality Assurance Excellence

    11 hours ago

    Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    Job OverviewTalksure Pty Ltd is a dynamic and innovative company that values excellence in quality assurance. We are seeking a highly experienced Quality Assurance Manager to oversee our call center operations.Key ResponsibilitiesQuality Assurance Leadership: The ideal candidate will have 5-8 years of experience in quality assurance management, with in-depth...

  • Quality Assurance Specialist

    4 weeks ago

    Umhlanga Rocks, South Africa Remove Debt Full time

    **Job description** **Job Title**:Quality Assurance Specialist **Company**:Remove Debt **We are looking for a Quality Assurance Specialist who will monitor service and sales calls to assess employee demeanour, technical accuracy, sales performance, and compliance with company policies and procedures.** **Responsibilities**: - Participates in customer...

  • Quality Assurance Specialist

    4 weeks ago

    Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...

  • Quality Assurance Executive

    4 weeks ago

    Umhlanga, South Africa Skillset SA Full time

    We are Hiring! Quality Assurance Agents - Durban Umhlanga - Benefits:_ - R7500 Salary Package - In house canteen - Incentives - Permanent Position - Medical Aid **Requirements**: - 6+ Months International QA Experience - Reliable transport to Umhlanga - Computer Literate WhatsApp **#QA** to **066 469 5699** to start your interview processs. **Job...

  • Head Of Quality Assurance Umhlanga

    2 days ago

    Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    Duties & Responsibilities JOB RESPONSIBILITIES Monitoring Customer Interactions: Oversee call monitoring processes to gather actionable insights and improve agent performance. Adapt monitoring methods as the quality assurance process evolves to identify and implement improvements. Driving Innovation and Process Optimization: Continuously...

  • Senior Quality Assurance Manager

    10 hours ago

    Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    Job OverviewTalksure Pty Ltd is seeking a highly skilled Senior Quality Assurance Manager to lead the development of a cutting-edge Call Center quality monitoring strategy.About the RoleThe primary goal is to ensure a consistent brand experience across all customer interactions while guaranteeing agents consistently deliver high-quality service aligned with...

  • Head of Quality Control and Optimization

    1 day ago

    Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    About the RoleWe are looking for a seasoned Senior QA Professional to join our team and drive quality assurance excellence in our call center operations.The successful candidate will be responsible for designing and implementing effective quality assurance processes, driving innovation and process optimization, and leading calibration sessions to ensure...

  • Director of Quality Excellence

    2 days ago

    Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    About the Role:As a key member of our team, you will be responsible for driving quality excellence in our call center operations. With a focus on continuous improvement, you will design and implement strategies to enhance customer satisfaction, agent performance, and overall operational efficiency.Main Responsibilities:Develop and oversee call monitoring...