Assistant Front Office Manager

7 days ago

Cape Town, South Africa Victoria & Alfred Hotel Full time

**Job Title: Assistant Front-office Manager**

**Reports to: Rooms Division Manager**
- Ensure that all company policies, procedures & SOPs are adhered to
- Responsible for management of front-office staff, porters, butlers
- Maximises the average room occupancy & average room rate achieved
- Maintains excellent relationships with guests
- Ensures that guest satisfaction is established & maintained by F/O staff
- Identify & implement staff training to ensure company standards are met
- Liaise with other departments to ensure smooth flow of information through-out the property as per operating standards
- Supplies relevant information to other departments to assist them with planning & running their departments
- Schedules staff duties & draws up rosters
- Be visual face of the business & interact with guests & employees
- Manage any people issues timeously
- Evaluate & manage guest feedback
- Daily, weekly, monthly reporting as required
- Ensure all property inspections are completed
- Motivate & train staff where required
- Responsible for budgeting process
- Conduct performance appraisals for F/O department
- Planning of leave schedules
- Any other duties that may be required
- Excellent command of English - both written & verbal
- Knowledge of budgeting & financial management
- Attention to detail
- Customer service
- Able to plan, prioritise & work well under pressure
- Act in good faith & in the best interest of the Company at all times
- Good team player
- Ability to motivate staff
- Ability to work independently
- Excellent computer skills - Word, Excel, Opera

**Job Types**: Full-time, Permanent

Work Location: In person

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