Channel Support Manager

2 weeks ago

Southern Suburbs, South Africa MWeb Full time

**Main Purpose of the Job**:
The Product, Sales and Marketing division has a vacancy for a Sales Call Centre Coach based in Cape Town. The main purpose of the job will be to identify new partners, onboard, provide ongoing coaching, and manage the sales performance and quality of Mweb Reseller & DSF partners.

**Job Output**:

- Provide product training to reseller and DSF partners and inform them about product services offered
- Ensure assigned Partners are kept up to date with Ignites products, services and systems
- Support all Partners in their sales efforts
- Ensure Partners achieve sales targets
- Manage the quality, cancellations and disconnects of assigned Partners
- Resolve Partner related issues and sales conflicts in a timely fashion
- Manage daily sales activities with Partners to achieve revenue objectives
- Account management and extensive relationship management of assigned Partners
- Perform account reviews and recommend improvements
- Evaluate and follow-up on the performance of each assigned Partner
- Effective co-ordination and escalation of all matters to relevant business units, including complaints
- Contribute to the on the ground sales & marketing plan for each assigned Partners
- Coordinate with Partners to identify key sales opportunities to generate revenue
- Grow Channel sales contribution
- Manage Trade Marketing elements for Partners
- Manage and maintain records of marketing elements ordered for Partners, the topping up of these elements and dealing with requests for ADHOC or new elements
- Assist with identifying potential new Partners
- Build positive working relationships with Partners to maximize Ignite product sales

**Skills and Competencies**:

- Good time management skills
- Sales orientation
- Team Player
- Proactive and innovative
- Customer service orientated
- Excellent, listening, written and verbal communication skills
- Excellent interpersonal skills
- Self-motivated, as well as the ability to work in a team environment
- A willingness and ability to collaborate and cultivate relationships with multiple divisions
- The ability to work with little supervision while managing multiple priorities; and to quickly adapt in a rapidly changing environment
- Knowledge of the ISP industry and products essential
- Ability to manage targets
- Ability to develop and maintain strong stakeholder relationships
- Able to frequently travel

**Qualifications**:

- Matric/ Grade 12 certificate

**Experience**:

- Matric/ Grade 12 certificate
- Must have experience with Excel (reporting) and PowerPoint (presentation)
- Knowledge of the ISP industry and products desirable
- Customer service experience
- Knowledge and or experience managing resellers / partners

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