Sales Operations Manager

1 week ago

Port Shepstone, South Africa Beekman Group Full time

We are looking for an experienced and motivated individual to join our team as a Sales Operations Manager. In this role you will be responsible for leading a team of sales support staff as well as providing dedicated support to our external Sales Teams/Agents. This is a key position that requires strong leadership skills, exceptional organizational abilities, and a strong customer-centric approach.

**Key Responsibilities**:

- Lead and manage a team.
- Building relationships.
- Providing support to our External Sales Team/Agents.
- Collaborate closely with the External Sales Team/Agents to understand their needs and provide tailored support to help them achieve their sales targets.
- Oversee the day-to-day operations of the sales support, transfers, and administration function, including contract processing, transfers and customer inquiries.
- Develop and implement processes and procedures to improve efficiency and effectiveness within the sales support and transfer administration team.
- Monitor team performance and provide regular feedback and performance evaluations.
- Handle escalated customer inquiries and issues in a timely and professional manner.
- Ensure that Sales Support staff maintain accurate records and documentation related to sales contract processing. Completing the credit assessments and FICA documentation in line with statutory requirements
- Assist in the development and implementation of sales strategies and initiatives.

**Skills and Competencies**:

- Proven experience in a sales support or sales administration role, with demonstrated leadership skills.
- Strong organizational and multitasking abilities, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to effectively interact with team members, customers, and other stakeholders.
- Proficiency in Microsoft Office suite, with experience in using a multiple of software.
- Attention to detail and a high level of accuracy in all work activities.
- Flexibility and adaptability to respond to changing business needs.

**Leadership Experience**:

- Minimum of 3 years of experience in a leadership role, preferably within a sales support or sales team.
- Proven track record of effectively leading and developing a team to achieve goals and objectives.
- Experience in mentoring and coaching team members to maximize their potential and performance.
- Strong conflict resolution skills and the ability to handle difficult situations with professionalism and tact.

Ref# 42/02

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