Field Trainer

6 days ago

Western Cape, South Africa Smollan Full time

**Key Responsibilities and Deliverables**:
**Facilitation of Training Sessions**
- Deliver practical modular training on current handsets and handsets that have low rate of sale
- Writing and marking of tests
- Plan open sessions at regional Service Provider premises
- Consolidate and record all events on events calendar in the office
- Manage training diaries in accordance to Training Specialist in region
- Attend Network data training to acquire knowledge on customer data
- Attend weekly Samsung Product Consultant meetings where possible to get knowledge of what

is taking place infield
- Attend meetings with Samsung trainers where necessary
- Attend conference calls where necessary to gain national insight on responsibilities based on

GTM

**Training Implementation**
- Assess client requirements
- Assess user level
- Develop a training plan in order to close skills gap to include geographical area considerations,

associated delivery resource etc.
- Deliver solutions/products training on time
- Conduct FSP training in the relevant Hub
- Arrange training logistics (equipment, venues, resources etc.)
- Ensure training takes place for relevant teams

Manager) and OSM for visibility including Mall trainings, Call Centre trainings, channel trainings,
Floor Salesman Training and Consumer training noted

**Training Delivery**
- Identify geographical areas associated to training needs
- Conduct train-the-trainer workshops with field managers
- Train end users - a percentage if it is refresher training but training all end users if it is a new

programme
- Oversee and monitor the overall training delivery process

Training Evaluation and Effectiveness
- Practically assess users in field
- Conduct written tests to assess learning
- Assess improvements in quality of data captured as well as on-time project completion
- Analysis of training results to assess effectiveness of training
- Analysis of training attendance within various channels against rate of sale within channels
- Record keeping of all promotional approvals to report on actual expenditure by account and by

channel
- Consolidate weekly training figures and report on training delivered

2-3 years’ field marketing experience/Consumer Electronics/Telecommunications
Diploma/NQF level 5
Communication skills (verbal & written)
Time management
Planning & organising skills
Customer service skills
Client service skills
Interpersonal skills
Attention to detail

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