Student Services Coordinator

2 days ago

Cape Town, South Africa EC English Language Centres Full time

**About EC English Language Centres**: EC offers superior English language programmes in the top English-speaking destinations around the world, together with French in Montreal. Our world-class facilities and an outstanding team have allowed us to evolve into a globally recognized and trusted brand. Our vision is to maintain our growth while helping students from all over the world succeed in a global community.

Our team is at the heart of everything we do, and we are proud to have created an environment that will nurture your talent, explore your ideas and recognize your achievements. Together, we turn challenges into new opportunities to help us achieve more. We dream big and we work hard. We want you to dream big too and realize your own ambitions with us.

**Position Summary**:
The Student Service Coordinator’s role is focused on delivering great service to our students at all times by providing product and service information, resolving product and service problems with an outcome that the student appreciates, and by ensuring each students experience with EC exceeds their expectations.

**Key Responsibilities**:

- Acts as the first point of contact and advisor for all students and visitors to the Centre, ensuring they are all dealt with in a courteous and professional manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback
- Responsible for working with the Centre Director and Director of Studies (DOS) to generate and convert walk-in students
- Responsible for the efficient running of the accommodation function including the allocation of residences and homestay within the agreed timeframe set down by company policy, and maintaining an up to date system of all necessary records in line with company policy
- Oversees the planning, implementation and promoting of student activities assisting students with their requirements in this area
- Responsible for ensuring company and regulatory procedures are followed accurately and in a timely manner including student immigration requirements and statutory procedures
- Responsible for ensuring the smooth delivery of student “firsts” including airport transfers, arrival at residences, and homestay families, or if appropriate liaising with our homestay delivery partner to assign the “best fit” homestay family, and the operational aspects of the students first day in conjunction with other members of the team
- Provides general administrative and record keeping support for the Centre as directed by the Centre Director and Director of Studies
- Assist with the collection of monies owed by the student as informed by finance following company policy and procedure
- Other related duties as assigned by Centre management

**Education Required**:

- Post-secondary level of education
- Fluent in written and spoken English

**Education Desired**:

- Diploma/Degree in Hospitality Field or equivalent
- Knowledge of a language other than English is considered an asset

**Experience Required**:

- Previous experience working in customer facing industry, ideally with multi-cultural aspect.

**Experience Desired**:

- Customer Service experience within an EFL context

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