Student Success Manager

4 days ago

Cape Town, South Africa Crimson Education Full time

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

**To support our students, we have built / purpose of role**

This is a remote full-time position.

**What are the main responsibilities for this role?**
- Coordinate, engage and facilitate the student’s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson’s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap)
- You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team
- Advise the team on possible value add solutions to support the student
- Provide the global team insights into local cultural nuances and demands
- Keep up to date on student’s progress, and report back to the team regularly
- Proactively manage and foresee issues by resolving complaints or escalations in a timely manner

**What skills and experience are required?**
- 1-2 years experience in customer service, project management or transferable role
- Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability
- High level of resilience and ability to thrive in a fast-paced startup environment
- Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
- Outstanding organizational skills, with excellent written and verbal communication skills
- Collaborative, with an openness to give and receive feedback

**Why work for Crimson?**
- Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high performing and ambitious team
- Radical Candor is a feedback approach we live by
- We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you

  • Student Success Manager

    4 days ago

    Cape Town, South Africa 2U Full time

    **What We're Looking For**: A highly driven and passionate Student Success Manager to oversee all day-to-day activities and operations related to your assigned cohorts, classes, and/or market(s). Including oversight of instructional staff, and operations including classroom experience, resource and project development, and learner outcomes. We are looking...

  • Student Success Manager

    2 weeks ago

    Cape Town, South Africa 2U Full time

    **What We're Looking For**: A highly driven and passionate Student Success Manager to oversee all day-to-day activities and operations related to your assigned cohorts, classes, and/or market(s). Including oversight of instructional staff, and operations including classroom experience, learner outcomes, and cultivating a network within the University and the...

  • Student Success Manager

    2 weeks ago

    Cape Town, South Africa Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...

  • Head of Student Success

    4 days ago

    Cape Town, South Africa Valenture Institute Full time

    Valenture Institute partners with the world’s leading education institutions to transform physical limitations into digital opportunities. We create new opportunities for students to choose an aspirational online learning experience by offering fully-supported online high school programmes. As a social enterprise, Valenture Institute is also committed to...

  • Student Success Advisor

    3 hours ago

    Cape Town, South Africa UX Design Institute Full time

    **Student Success Advisor** **About the UX Design Institute** The UX Design Institute is dedicated to delivering world-class education for the next generation of UX professionals and leaders. We’re seeking talented individuals to join our team and help us achieve our ambitious goals and continue our success. **About the Role** We’re looking for a...

  • UX/UI Student Success Advisor

    3 hours ago

    Cape Town, South Africa UX Design Institute Full time

    **UX/UI Student Success Advisor (Maternity Cover Contract)** **About the UX Design Institute** UX Design Institute is the global leader in online UX education and certification. We help individuals and teams throughout the world become better UX professionals. We are a rapidly expanding organisation, and we’re looking for ambitious people to help us...

  • Uk Curriculum Student Success Support Coach

    4 days ago

    Cape Town, South Africa Valenture Institute Full time

    Valenture Institute partners with the world’s leading education institutions to transform physical limitations into digital opportunities. We create new opportunities for students to choose an aspirational online learning experience by offering fully-supported online high school programmes. As a social enterprise, Valenture Institute is also committed to...

  • Head of Student Success

    2 weeks ago

    Cape Town, South Africa Edustaff Full time

    Our client partners with the world’s leading education institutions to transform physical limitations into digital opportunities. We create new opportunities for students to choose an aspirational online learning experience by offering fully-supported online high school programmes. As a social enterprise, the institute is also committed to levelling the...

  • Student Success Manager Edtech Customer Service Specialist

    3 hours ago

    Cape Town, South Africa RS Consult Full time

    Our client, FourthRev, a leader in digital education, is looking for a **Student Success Manager** to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey. **About the Role**: As the **Student Success Manager**, you...

  • Student Success Manager

    2 days ago

    Cape Town, South Africa FourthRev Full time

    **Your Mission (what we want this role to accomplish and the impact it will have)** As our Success Manager you will be the key contact for learners enrolled with the career accelerator programmes and be responsible for ensuring & enabling learner success at every step. You will support, encourage and guide learners through their career accelerator journey,...