Collections Team Leader

1 week ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
Enables a team of collectors to ensure they achieve quality and productivity targets by leveraging resources and support functions optimally.

**experience and qualifications**:

- Grade 12
- NQF5 banking diploma (advantage)
- English and one other language preferred
- 2-3 years collections experience
- Supervisory experience an advantage
- Legal experience an advantage
- **additional requirements**:

- 2 - 5 years team leader experience in a Collections Environment
- Knowledge of Homeloans product;
- Experience in dealing in Post Write off environment;
- Understanding and ability to analyse data and campaign management;
- Performance reporting;
- Ability to work in fast-paced environments;
- Excellent conflict management and problem-solving skills;
- Ability to prioritize tasks;
- Excellent interpersonal and communication skills, both oral and written;
- Ability to create a culture of collaboration among colleagues and other team members at all departmental levels;
- Leadership skills to motivate and coach all staff members;
- Knowledge of performance evaluations
- Microsoft Excel, PowerPoint, Word



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