Collections Team Leader
1 day ago
Join to apply for the Collections Team Leader - Nutun RX role at Trending Talent Solutions . The Collections Team Leader's role is to instill and drive exceptional team performance culture by actively inspiring and motivating the team to payment goals. The work environment is fast-paced, and the team leader often moves from one task to another, answering questions, holding meetings, coaching & training collectors, and acting as an encouraging voice. NB: Please note that this is a NIGHT SHIFT role. Minimum requirements (Qualifications and Experience): Grade 12/ Matric. Must have a Clear ITC and Criminal Record A Degree/Diploma in any related field will be an added advantage. 5+ years of Collections work experience in a Contact Centre Recoveries. 2+ years Team leader experience in a Collections environment within a BPO/Call Centre Proficiency in MS Office and adept in Google suite. Proven Product knowledge & Systems competence. Own vehicle is preferred due to International hours and seven-day operation. Must have experience (with the flexibility) in working International shifts from South Africa. Key Responsibilities: Responsible for supervisory support, coordinating the Collection team, supporting Collection Reps, and ensuring Collection targets ar Take ownership and drive overall performance and manage the end-to-end processes. Ensure efficiency of Collection productivity and hourly performance activities. Report on performance of team members and mission-related goals. Produce reports to gauge output per sales Rep. Improve Collection process insight and adherence through call analysis. Recruit, Train, and Coach the Collection Team. Motivate team members and manage attrition. Monitor Collection Reps' activities on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide documented individual coaching and feedback sessions to Collection Reps to enable higher conversion ratios. Assist new hires such that they are settled on the floor in the shortest possible time frame. Client Interactions, where required - Daily/Weekly/Monthly. Ensure compliance with internal policies and procedures, external regulations, and information security standards. Collect and provide data required for various audits. Plan and manage performance, skills development, talent, and culture of team in-order to improve innovation, achieve efficiencies and increase competencies. Hold regular team meetings with minutes. Proven ability to compile and manage data - attention to detail; data integrity management, confidentiality. Report writing using various MS Office apps (i.e.MS Excel, MS Word, and MS PPT). Quality and Coaching. Researching; ability to search, locate, organise, evaluate, and present information. Critically Listening and analysing Collection call recording. Location: Johannesburg Published Date: 02 December 2025 Closing Date: 31 December 2025 #J-18808-Ljbffr
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Collections Team Leader
2 weeks ago
Johannesburg, South Africa Mobalyz Full timeCollections Team Leader Location: Midrand, Gauteng, South Africa Join Mobalyz, an innovative leader in the mobility sector, and take your career to new heights. In this role you will guide and motivate a dynamic collections team to effectively manage and recover outstanding premiums, thereby contributing to the sustainability of the organization. Utilize...
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Collections Team Leader
1 week ago
Johannesburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Enables a team of collectors to ensure they achieve quality and productivity targets by leveraging resources and support functions...
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team leader-collections
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Johannesburg, Gauteng, South Africa Advtech Full time R900 000 - R1 200 000 per yearJoin Our Team at IIE Rosebank CollegeThe Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide.As we continue to expand and innovate, we invite passionate...
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Collections Team Leader
2 weeks ago
Johannesburg Metropolitan Area, South Africa Trending Talent Solutions Full time R450 000 - R2 700 000 per yearRole Purpose:TheCollections Team Leader'srole is to instill and drive exceptional team performance culture by actively inspiring and motivating the team to payment goals. The work environment is fast-paced, and the team leader often moves from one task to another, answering questions, holding meetings, coaching & training collectors, and acting as an...
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Debt Collection Team Leader
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Team Leader: Collections
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Johannesburg, South Africa Nedbank Full time**Job Requisition details and Talent Acquisition contact** - REQ: 136159- Role: Team Leader: Collections- Talent Acquisition contact: Lebohang Monate- Advert closing date: 11/10/2024**Area** - 135 Rivonia Road, Sandton**Job Family** - Credit **Career Stream** - Credit Collections **Leadership Pipeline** - Manage Others **Job Purpose** - To utilise...
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Team Leader Collections
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Johannesburg, South Africa Nedbank Full time**Location : 135 Rivonia road** - Career Stream- Credit Collections - Leadership Pipeline- Manage Others **Job Purpose** - To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to Nedbank through enabling others in order to drive the respective team to optimise collections in order...
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Collections Operations Manager
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Johannesburg, Gauteng, South Africa Metropolitan Revenue Collections Full time R300 000 - R600 000 per yearJob descriptionTo provide leadership, management, and support to the EDC Operations Teams to ensure the execution of the collection's strategies through the management of the daily productivity in and output measures required to achieve and exceed the client and internal collections targets.QUALIFICATIONS & EXPERIENCE REQUIREDMinimum Matric qualification is...
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Johannesburg, South Africa Mobalyz Full timeA leading mobility solutions provider in South Africa is looking for a Collections Team Leader to manage the recovery of outstanding premiums and lead the collections team. The successful candidate should have leadership experience and a dedication to team performance in a dynamic, innovative environment. This full-time position aims to ensure compliance and...
