Debt Collection Team Leader

1 week ago


Johannesburg, South Africa Cartrack Full time

**Listing reference**: cartr_000663

**Listing status**: Online

**Position summary**

**Industry**:Call Centre Industry**Job category**:Others: IT and Telecommunication**Location**:Johannesburg**Contract**:Permanent**EE position**:No**Introduction**
- A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.

**Job description**

We have a great opportunity for a seasoned Team Leader to join our Debt Collection department You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Debt Collections Agents. Experience in both early-stage collection and legal collections would be advantageous.

Key Responsibilities:

- Performance/ KPI Management
- Set targets
- Time Keeping
- Monitor Calls
- Coaching
- QA
- Handle escalated calls
- Application of IR policies and procedures
- Achieve desirable monthly targets
- Provide on the job training
- Generate reports daily, weekly and monthly

**Minimum requirements**
- At least 3 years Team Leader Collections experience
- Debt collection legal process
- Intermediate Excel Skills
- People management skills’
- Leadership skills



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