Head of Sales

**Main purpose of the job**

**Responsible for the sales function of the organisation. Leads the team to generate revenue through effective planning, direction and coordination of the operations of the organisation and delivering exceptional customer service through the direct sales channel**

**Drive Sales Strategy Planning and Execution**
- Collaborate with peers to define a sales business plan that will deliver revenue through selling and our products and services.
- Lead and manage Sales Managers to manage an effective and efficient omnichannel to maximize sales revenue and meet or exceed set goals
- Build a culture of exceptional customer experience leveraging the omni-channel
- Drive the forecasting and adjustment of annual, quarterly, and monthly sales plans to ensure achievement of yearly goals.
- Drive and deliver sales operational objectives through reviewing performance against sales information and making recommendations of adjustments to strategic plans.
- Review financial statements, sales, product and activity reports, or other performance data to measure productivity and profitability
- Create insights that will inform business plans and activities to maximize sales revenue and meet or exceed set goals
- Lead the team to initiate and implement corrective actions based on insights from other departments.
- Create an effective social system and lead teams to prepare and complete action plans; implementing productivity, quality, and customer-service standards; resolving problems; identifying trends; and determining organisational sales system improvements.
- Assist in establishing project plans for new products, VAS products, or product enhancements and drive the implementation of changes.
- Actively lead the team to expand the customer base.
- Drive and deliver product availability and achievement of category profit margins.
- Develop a ‘seamless” launching strategy with no reduction in service delivery.
- Understands industry best practices and strategies

**Drive Sales Growth and Performance**
- Manage a successful omni-channel which consistently meets or exceeds daily sales performance metrics.
- Creates and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching and development of sales teams.
- Consistently ensures that business is always conducted with integrity and that behaviour aligns with our values.
- Works closely with Sales Managers and Marketing to drive strategy through leads and campaign management, sales huddles and regular feedback to Management teams on performance improvements.
- Analyse performance metrics data and leverage it to effectively coach and develop the Sales team.
- Effectively manage Sales expenses to ensure delivery of internal gross margin goals.
- Responsible for the development and implementation of new processes and procedures for effective and efficient team operations.
- Collaborate with Operations Director, Chief Executive Officer and Financial Director to coordinate activities of functions with concern to, pricing plans, sales, or distribution of products.
- Lead and oversee sales activities.
- Leads financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Reviews effectiveness plans or direct activities such as sales promotions that require coordination with other department managers.
- Assesses for opportunities for continuous improvement of execution and customer experience across the omnichannel in a cost effective, efficient, and effective manner.
- Contribute to channel plans or strategies.
- Identify, design, and implement projects that will enhance effectiveness of the Sales Contact Centre over time.
- Ensure integrity of governance and compliance across all spheres of operations
- Responsible to ensure the Sales Contact Centre are delivering according to the business plan and targets within budget.
- Ensure productivity is optimised through the effective management of the entire Sales Contact Centre and reduce operating expenses.
- Ensure resources and structures supports longer term growth objectives.
- Maintain awareness of external influences such as relevant legislation and manage accordingly to keep efficiencies and to meet targets.
- Assist in identifying, developing, evaluating, implementing and/or improving new procedures to improve efficiencies.

**Continuous Improvement and Reporting**
- Design and deliver a scorecard of measures encompassing all relevant aspects of Sales Contact Centre operations
- Provide monthly and quarterly reporting on all relevant Sales Contact Centre indicators, illustrating trends and plans for continuous improvement. (Timing of reports may vary dependent on requirements)
- Review compliance metrics, retentions and cancellations and service level performance against defined targets and metrics and course correct sales processes when necessary
- Extract productivity and performance data and reports daily, weekly, and month