Account Executive

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Are you interested in working for one of the top 20 software company in the world, selling Cloud, Digital and AI solutions that enables superior Customer Experience for the top companies in Africa ? This is the role for you.

What this role is:
The Account Executive is the catalyst behind Genesys’ success as an organization. As a consultative sales professional, you are responsible for driving revenue growth and bringing in net new business from prospects and existing customers in the industry and services market sector.

In this role, you will help solve the business needs of prospects and customers by aligning their needs and objectives with Genesys solutions. You are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline within different industries. You will report to Vice-President Sales Africa.

What this role isn’t:
This isn’t a tick the box benefits position. We are passionate about customer experience and our solutions pivot around improving a customer journey and ultimately their Customer Experience. In this role, you can share your passion and it should be evident at every opportunity in a sales engagement. You will Demonstrate a commitment to excellence and strong quality results.

What you’ll bring to the table:
We are looking for someone able to lead through a passion for great CX, Cloud, and SaaS innovation and commitment to results.

Your strong ability to leverage leads provided by Marketing or the Partner Network and develop new opportunities on your own, handling all different kinds of sales scenarios and ultimately closing opportunities provided to you. In this key role, your main goal is to turn as many opportunities into closed-won deals as possible. Once an opportunity has been closed, you continue to support the customer and upsell for more use cases. Your superior active listening skills will drive you to collaborate effectively alongside multiple team members, in an international and dynamic environment.

Some details about what you’ll do:
Identify customer needs and effectively understand and respond to customer objections

Connect client’s business objectives with Genesys offerings and solutions

Build and expand relationships with Economic Buyer in prospect and customer accounts

Negotiate and close as many sales campaigns as possible

Effectively sell a broad portfolio of products across a wide range of industries

Provide expertise around particular areas of interest to discuss industry best practices and development of high-level strategies

Collaborate with the Genesys Network of Partners to develop your territory

Partner with sales, pre-sales, Professional Services and CSM engagement members to align goals and ensure ongoing refinement

Bring net new and innovative ideas to both the internal team and the customer

Assist in creating an environment of teamwork and continuous improvement

Demonstrate a commitment to excellence (i.e. strong business acumen)

Minimum requirements:

- 3+ years previous business-to-business SaaS Sales experience with a documented track record of success as a Sales Account Executive in a net new business role
- Engineers or Business school education or equivalent
- Experience with Complex and Consultative Sales Environment
- Excellent written and verbal communication skills in English
- Superior active listening skills
- Multitasking collaborator attitude

Desirable Skills:

- International business development experience
- Cloud or SaaS-based Enterprise software or contact center industry experience

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About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit


Reasonable Accommodations:
Reasonable Accommodations Form

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.