Customer Processing Agent
6 days ago
**What you will love doing in this role**
- Verification and confirmation of customer profiles
- Maintain customer services (Improve overall customer experience and service delivery statistics)
- Quality control (Ensure the accurate capturing of customer account details onto the system)
- Administration and reporting (Ensure all verification documents are completed and approved within the required timeframes as well as ensuring accurate completion of time sheets on a daily basis)
- Provide Relief Services (Provide relief work in other operational departments in order to meet business requirements and customer needs - when required)
**What you'll need to do this role**
- Matric/Grade 12 - **Must Have**:
- MS Office and Excel (basic)
- Clear criminal and ITC record - **Must have**:
- Excellent communication skills (verbal and written)
- Excellent attention to detail
**Behaviors we love**
- Wow my **customer**
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as?**my own**
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a **team**
- Be helpful
- Be inclusive
- Find the fun
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