Client Services Agent

14 hours ago

Southern Suburbs, South Africa MVIA Full time

Are you passionate about delivering exceptional customer service and confident in a fast-paced call centre environment? We’re looking for energetic, service-driven Client Services Agents who thrive on making every customer interaction count.

In this exciting role, you’ll be the friendly, knowledgeable voice of our company — helping clients with queries, sharing product knowledge, and turning problems into positive experiences. If you're target-driven, tech-savvy, and love working with people, this is your opportunity to contribute and shine within a supportive and dynamic team.

Key Responsibilities
- Handle and resolve a wide range of customer queries quickly and accurately
- Provide detailed, up-to-date product and service information to clients
- Log and document all call information in line with company procedures
- Identify trends in customer concerns and share insights with the team
- Complete call reports and maintain accurate call logs
- Work towards achieving individual and team KPIs and call centre targets
- Participate in ongoing training and upskilling sessions
- Follow all internal processes and comply with company policies
- Support the team with any additional service tasks when needed
- Grade 12 (Matric) - **_Essential_**:

- RE5 certification - **_Beneficial_**:

- NQF 5 in Short-Term Insurance - **_Beneficial_**:

- **1-3** years of experience in a call centre or customer service role
- Solid understanding of customer service principles and practices
- Excellent communication skills - both verbal and written
- Strong attention to detail with accurate typing and data entry skills
- Confident working with computer systems and CRM tools
- Ability to multitask and stay calm under pressure
- A positive, professional, and solutions-driven approach to every customer interaction

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