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Call Centre Agent

2 weeks ago

Southern Suburbs, South Africa Homechoice Full time

**Description**:
**Here’s what you can expect to be doing in the role**:
Meeting sales objectives and revenue targets
Ensure that the agreed sales and revenue targets are achieved in line with business requirements
Meet operational and quality efficiencies
Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
Provide an exceptional customer experience
Accurate capturing of customer information
Present, promote, and sell products/services in accordance with agreed processes and procedures
Ensure a professional, polite, and efficient service is offered by acting as an ambassador
Adaptable with the ability to respond positively to working within a pressurized environment
Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
Present products to potential customers who meet qualifying criteria

**Requirements**:
A little about who you are:
Matric / Grade 12 (required)
Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (required)
Excellent communication skills (verbal and written)
Excellent telephone etiquette
Sound understanding of a dialler system and functions
Target-driven with the ability to sustain high-performance consistently
A clear understanding of a contact centre environment
A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.

**Benefits**:
Basic + uncapped commission
Spectacular incentive drives
Creative agile work environment
Provident fund
Administered Medical aid
Café and lounge area
Staff restaurant with a variety of healthy meal options

**Early shift hours**:
Monday to Thursday - 08h:00 - 17h:00
Friday - 08h:00- 15h:00
2 Saturdays per month 09h:00 - 13h:30
Late shift working hours - occurring twice a month
Monday to Thursday - 09h:30 - 19h:00
Friday 08h:00 - 15h:00
No Saturdays

Transport provided for late shifts in surrounding areas

This role is based in Wynberg

**Job Type**: Permanent

Ability to commute/relocate:

- Southern Suburbs, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Were you previously employed at HomeChoice as a telemarketing agent?
- Within the last six months, did you attend an interview at Homechoice for Telemarketing Sales Agent position?
- Do you reside in Cape Town?
- Are you available immediately?

**Education**:

- High School (matric) (required)

**Experience**:

- Cold calling (required)
- 2-3 telemarketing/outboundcall centre experience (required)