Current jobs related to Customer Service Manager - Southern Suburbs - Ares SA

  • Customer Service Consultant

    1 week ago

    Southern Suburbs, South Africa Homechoice Full time

    **Purpose of the role** **Key Performance Areas** **Delivering Customer Excellence** - Effectively manage all incoming customer queries on voice and digital. - Provide an empathetic, engaging, respectful, friendly, and professional service to enhance the customer’s experience. - Take accountability for each individual customer interaction by ensuring...

  • Wholesale Customer Service Clerk

    2 days ago

    Southern Suburbs, South Africa Ares SA Full time

    **Wholesale Customer Service Clerk** Starting out as a specialist run and triathlon brand, 2XU has grown to become the world’s most technical sportswear company, driven by a relentless pursuit to multiply human performance and they are looking for an experienced and enthusiastic Wholesale Customer Service Clerk to join the Wholesale division of the...

  • Service/ Customer Controller Montague Gardens

    2 weeks ago

    Northern Suburbs, South Africa Service Solutions Staffing Full time

    Montague Gardens National tracking company with Offices based in Montague Gardens is seeking to employ a Service / Customer Controller to join their busy team Duties, but not limited to Arranging technician call outs to sites and clients Job Cards Credit notes Invoicing Admin duties Client liaison Manage time effectively Multi task Deal in a...

  • Client Services Agent

    2 days ago

    Southern Suburbs, South Africa MVIA Full time

    We are looking for Client Service Agent for our Operations Team for answering inbound calls to provide outstanding service to our customers by listening and understand the reason for their call and provide an accurate and efficient response. ROLE REQUIREMENTS ROLE RESPONSIBILITIES All functions and duties related to the position include, but are not...

  • Team Leader: Customer Support

    2 weeks ago

    Southern Suburbs, South Africa Homechoice Full time

    HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalised terms. Our Aim is to provide multiple, convenient and easy retail shopping experiences which guarantee our customers’ expectations are met and exceeded. **Here’s what you can expect to be doing in the role**: Key...

  • Client Services Agent

    7 hours ago

    Southern Suburbs, South Africa MVIA Full time

    Are you passionate about delivering exceptional customer service and confident in a fast-paced call centre environment? We’re looking for energetic, service-driven Client Services Agents who thrive on making every customer interaction count. In this exciting role, you’ll be the friendly, knowledgeable voice of our company — helping clients with...

  • Export Customer Coordinator

    7 hours ago

    Northern Suburbs, South Africa Service Solutions Staffing Full time

    International Retailer in Montague Gardens area is seeking to employ an Export Sales Coordinator The Export Customer Sales Coordinator is responsible for the support of backend sales administration by the effective processing of sales orders and managing the Orderbook for various export customers to achieve highest possible conversion rate from order to...

  • Customer Service

    1 week ago

    Northern Suburbs, South Africa Stay clear consulting Full time

    **Join Our Team!** Are you passionate, driven, and ready to make an impact? We're looking for talented individuals to join our growing team! - Sales / Customer Service - Outbound - 1-2 Years in sales or customer service - Target driven **Basic Salary + Commission** Let's build something amazing together! Pay: R7 500,00 per month Work Location: In person

  • Motor Dealership Service Manager

    2 weeks ago

    Southern Suburbs, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** This reputable and long-standing dealership is looking for an experienced Service Manager to take the team to the next level. You will be responsible for the full productivity and profitability of the workshop and frontline staff. We are looking for a hands-on person, with a strong business...

  • Senior Nursing Service Manager

    7 hours ago

    Southern Suburbs, South Africa Faircape Full time

    Faircape Health provides the full continuum of care at six world-class healthcare facilities located on-site at six luxury retirement villages. An opportunity has become available for a **Senior Nursing Service Manager** at our retirement village within the **Southern Suburbs, Cle Du Cap.** The **Nursing Services Manager** implements and oversees all...

Customer Service Manager

2 weeks ago

Southern Suburbs, South Africa Ares SA Full time

**Customer Service Manger**

This position is required to work closely with the Senior Planner and Merchandising Manager to analyze customer activity, forecast sales, select forward-trending merchandise, and replenish stores optimally to maximize trading opportunities and minimize stock holdings in store. Ownership of the Wholesale Orderbook with regards to operations & shipping while working with all other departments - logistics, marketing, planning, merchandising and finance.

**Company Values**
- Delightfully Democratic
- People-Purposed Design
- Inherent Simplicity
- Confidently Comfortable
- Imaginative Innovation
- Unapologetic Optimism

**Key Performance Area**

Sales & Operations
- Onboarding accounts including account setup, customer portals, reporting set up and CS training
- Provide accounts with seasonal information
- SAP Management including Price lists, Excel Seasonal Order Forms, Sku set up, Wholesale Segmentation and Door Count
- WHS Location Management
- Manage and set up VAS based on customer requirements and DSV
- Operational Order book Management | Shipping Order book
- Accounts in Arrears Risk Management
- Manage CS team by setting up KPI's to drive Customer Centrix as the main objective?
- Work with S&OP and cross functional teams to drive alignment and transparency in relation to budget, stock on hand, inbound stock, orderbook and marketing

Procedures & Operations
- Create, Manage and Report on effective processes and procedures to drive the business forward
- Manage and report on 3rd service providers including claims (OTIF)
- Set up and manage Agent and CS SLA
- Ensure 3rd party service providers operate in a cost effective manner

Reporting
- Returns Report
- Adhoc reporting
- OTIF
- Top Seller per Segmentation
- Shipping Tracker
- Track marketing style vs purchase order intake
- Customer Seasonal Comp Report

General
- Maintaining a professional image whilst in the office or travelling
- Any other reasonable and lawful ad hoc tasks or duties that may be required from time to time

**Requirements**:
Education
- Relevant tertiary qualification

Experience
- 3 - 5 years’ experience in a similar role
- Experience of SAP B1 & DTW operations
- Experience of a B2B system
- Process Automation Specialist
- Highly skilled in Excel (Data mapping, Auto-refresh dashboards, Vlookups, Ablebits, Pivot tables)
- Highly skilled Reporting & Analysis development

Critical Competencies
- Strong analytical skills
- Strong administration & organisation skills
- Excel SME
- Highly skilled in Reporting & Analysis

Essential skills, behaviour and knowledge required:

- Highly numerate and able to deal with large volumes of data
- Organized and deadline driven with exceptional attention to detail
- Must be able to manage & develop a team and drive excellent customer service and team priorities
- Must be able to identify problems and have good problem-solving skills
- Enjoys working with a team
- Ability to prioritize tasks according to importance in a fast-paced environment
- Multi-tasking capability without compromising on quality
- Dependable, punctual, and able to work flexible working hours
- Strong communication skills
- High emotional intelligence